BRAND: Nike

POSITION: Head Coach - Store Manager

LOCATION: Rideau Center

Quisommes-nous ?

Retailorsestundtaillantde premier planenpleineexpansion,spcialisdans le segment des sports et du prt--porterathltique. Noussommesfiersdtre unpartenairemondialde choix pourlexploitationdesmagasinsNike au Canada,enEurope,enAustralie,enNouvelle-ZlandeetenIsral. De plus, legroupeFox Canadadveloppeconsidrablementsonportefeuilledentreprisesau Canada, et lerledu Directeur demagasinestessentielpour guiderl'avenirdesmagasinsNike au sein del'entreprise.

Performance commerciale et des ventes

Atteindre les budgets de ventes
Soutenir toutes les quipes de dpartement afin datteindre les budgets
Analyser et suivre les indicateurs cls du magasin (KPI) : quotidiennement, hebdomadairement et mensuellement; tablir des plans daction pour atteindre les cibles
laborer un plan daffaires et coordonner son excution en collaboration avec chaque dpartement
Communiquer les plans et stratgies daffaires au directeur des oprations de dtail et au DG du Canada
Dceler les occasions damlioration et travailler avec le sige social pour laborer des stratgies visant hausser la performance
Maximiser les ventes par catgorie
Analyser la performance par catgorie et collaborer avec lquipe de marchandisage pour valider le plan daction

quipe et leadership

Diriger et coacher chaque subalterne direct afin quil atteigne son plein potentiel
Assurer la progression et le dveloppement des employs en vue de prparer la relve
Surveiller en continu lapplication des techniques de vente Retailors afin dobtenir les meilleurs rsultats quantitatifs et qualitatifs (p. ex. : achats mystres)
Encadrer constamment lquipe de vente pour offrir une exprience dachat haut de gamme; observer la surface de vente et fournir de la rtroaction
Attirer, motiver et fidliser le personnel
Collaborer avec lAcquisition de talents pour recruter des membres conformes la vision et limage de la marque
Grer les valuations de rendement et les plans de dveloppement; traiter les enjeux de performance et laborer des plans correctifs
Mettre en place une structure dquipe favorisant la performance individuelle et collective
Optimiser la dotation en fonction des besoins daffaires
Approuver et surveiller les horaires, en respectant les politiques du manuel de lemploy (jours de bloc, rgles dheures supplmentaires)

Exploitation du magasin

Garantir une exprience client et une image magasin exemplaires
Assurer la mise en uvre des directives de marchandisage visuel (VM) selon les normes de la marque
Veiller au respect des procdures et meilleures pratiques dexploitation
Matriser le Manuel des processus et procdures
Travailler avec le directeur des oprations de dtail pour assurer la conformit aux politiques de prvention des pertes et reprer de faon proactive les tendances afin datteindre les objectifs dinventaire
Se tenir jour sur toutes les politiques et procdures du manuel de lemploy

Ce que nous recherchons :

Minimum de cinq (5) ans dexprience en gestion de commerce de dtail dans un rle de gestion multi-dpartements
Solides comptences en affaires, communication, relations interpersonnelles et service la clientle
Autonomie, capacit travailler sous pression et respecter ou dpasser les chances avec un minimum de supervision
Aptitude inspirer, motiver et guider des quipes durant le changement
Capacit sadapter un environnement de dtail dynamique et en volution rapide
Disponibilit pour travailler selon lhoraire du commerce de dtail : jours de semaine, fins de semaine, soirs et jours fris
Connaissance des logiciels Microsoft Office (Excel, Word, PowerPoint) et volont dacqurir une certaine matrise des applications oprationnelles en magasin (Bamboo HR, Connecteam)

Retailors (Groupe Fox) souscrit au principe de lgalit daccs lemploi et est dtermine promouvoir la diversit et linclusion. Nous encourageons toutes les personnes qualifies, y compris celles vivant avec un handicap, poser leur candidature. Au besoin, nous offrirons des mesures dadaptation toutes les tapes du processus de recrutement; veuillez simplement nous en informer. Toute information reue ce sujet sera traite de faon confidentielle.

Nous remercions toutes les personnes de leur intrt pour cette occasion stimulante; toutefois, seules les personnes dont la candidature est retenue seront contactes.

Who are we?

Retailors is a leading and rapidly expanding retailer, specializing in the sports and athleisure segment. We are proud to be a global partner of choice for operating Nike retail locations in Canada, Europe, Australia, New Zealand, and Israel. Additionally, Fox Group Canada is significantly expanding its business portfolio in Canada, and the role of the Head Coach is pivotal in leading the future of Nike Retail Stores within the company.

Here is some of what youll do:

Business and Sales Performance:

Sales Budget Achievement

Support all department teams in every capacity to achieve budget.

Analyze and monitor store KPIs daily, weekly, and monthly to implement action plans to achieve target KPIs.

Develop a business plan and coordinate execution and implementation cross-functionally with each department's support.

Communicate business plans and strategies to the Director of Retail Operations and GM of Canada

Identify opportunities to improve performance. Work with home office partners to develop strategies to raise performance.

Maximize sales by category.

Analyze performance by category and partner with the Merchandising team to validate the action plan to drive performance.

People & Leadership

Lead and coach each direct report to perform at their highest potential.

Accountable for the growth and development of direct reports to succession them for next-level roles

Continuously monitor the execution of Retailors selling techniques to achieve the best quantitative and qualitative business results (i.e mystery shops)

Constantly coach the sales team on how to deliver a premium shopping experience, observing the sales floor and providing feedback accordingly

Attract, motivate & retain staff.

Work together with Talent Acquisition in recruiting members according to the brand vision and image

Manage performance review and development plans for all direct reports. Address performance issues and create development plans.

Develop a team structure that facilitates and maximizes individual and team performance.

Staff optimization vs business need

Approve and monitor store schedules, ensuring adherence to handbook policies, including blackout dates & overtime rules.

Store Operations:

Excellence in Store Experience and Image

Guarantee the implementation of the VM guidelines by brand standards

Ensure retail operations procedures and best practices are being adhered to

Well-versed in the Process and Procedure Manual

Partner with the Director of Retail Operations to ensure adherence to loss prevention policies and procedures and proactively identify trends that support achieving all inventory goals.

Remain up to date on all policies and procedures in the Employee Policy Manual

Heres what were looking for:

Minimum five years of Retail leadership experience in a multi-department management role

Proven business, communication, interpersonal, and customer service skills

Self-motivated and able to work well under pressure and meet or exceed deadlines with minimal supervision.

Ability to inspire and motivate teams and advocate and lead teams through change.

Ability to adapt to a fast-paced, changing retail environment

Must work retail hours Weekdays and Weekends, Evenings & Holidays

Knowledge of Microsoft Office programs: Excel, Word, PowerPoint, and ability to acquire some expertise in Store operation applications (Bamboo HR, Connecteam)

Retailors (Fox Group) is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted