DescriptionWe are currently looking for energetic, positive, outgoing and highly organized people to join our parking enforcement team.
The Parking Enforcement Officer reports to the Patroller Team Lead and the Operations Manager. The patroller will perform a variety of tasks to ensure that parkers in the lots are valid on transient, monthly parking, and patrol lots, perform decal audits, note when there are maintenance issues that require attention, and record any suspicious activities onsite to either security or law enforcement.
The Parking Enforcement Officer will answer all relevant questions related to parking payments including mobile payment apps, pay stations, the parking facility, and the surrounding area. The Patroller will work closely with fellow team members, supervisors, and management to ensure that quality and safety standards are met at all times. They are to ensure that all operational policies and procedures are adhered to, build and maintain positive client and customer relationships, minor servicing of equipment and vehicles (fueling, windshield fluid top up, etc.), and meeting cleanliness and safety standards at all times with the goal in mind to exceed teammate/customer/client expectations.
Please note that some shifts may qualify for a premium. The position is Sunday to Saturday and the shift hours are between 0600am to 0200am depending on the day or event. There are both part-time and full-time positions available. Preference will be given to those applicants with open availability.
PHYSICAL DEMANDS:

• Must be able to stand and walk for longer periods of time up to the entire duration of shift up to 10 hours
• Able to bend, crouch, reach overhead, sit
• Able to use stairs when required
• Must be able to lift up to 50lbs

WORKING CONDITIONS:

• Work is performed outdoors for extended periods of time including up to the entire duration of shift.
• Employees are subject to environmental conditions including extreme heat and cold weather.
• Protection from weather conditions may be provided, but not necessarily from temperature changes.

Must be available to work weekdays, evenings, and holidays (based on operational needs); willing and able to work beyond normal working hours on occasions. Preference will be given to those who are available for evening and weekends.
Key Responsibilities

• Monitor communication through a variety of platforms such as emails, calls, and voicemails, and communication apps. Respond to communication efficiently.
• Use parking enforcement software to ensure payment validation and plate validation.
• Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure. Utilize LPR system to enforce time limits within specific posted areas.
• Investigate complaints, assess violations, determine remedial actions, and enforce parking with impartiality, sound judgment, and discretion.
• Treat all equipment with care and as if it were your own
• Issue notices to vehicles not in compliance with parking policy and procedure.
• Perform decal and/or lot audits, stall counts, decals for parkers in arrears as per the monthly parking department.
• Perform vehicle inspections/walk arounds and report any issues to the team lead and management.
• Have all tools necessary to perform duties such as handheld devices, copy of standing orders, keys, access cards, etc.
• Maintain a professional image and the appearance of patrol vehicles as well as the cleanliness and organization of the patrol vehicle.
• Observe all relevant traffic and safety laws
• Maintain operation key log sheet and gas card log sheet.
• Maintain the cleanliness and organization of the patrol office; ensure that the fleet of phones and handhelds for violation notices are charged for daily use.
• Completion of data Entry and related paperwork. Prepare accurate and detailed activity and incident reports.
• Remain calm and professional to deliver exceptional customer service experience, especially in difficult situations with challenging customers.
• Follow up with the team lead and management on any potential issues.
• Other duties that may be assigned by the office.

Skills, Knowledge and Expertise

• Be at least 18 years of age.
• Prefer high school diploma or equivalent.
• Solid working knowledge of Microsoft Windows and related applications (Word, Excel, One Note, Outlook, Teams, etc.).
• Comfortable with devices running both Android and Apple Operating Systems.
• Excellent verbal and written communication skills. Email etiquette is a must. Knowledge of the NATO Phonetic Alphabet and calling in requests for tows.
• Active listening skills and the ability to understand and explain technical language.
• Knowledge of geographical area for Edmonton and its surrounding areas such as Sherwood Park, Edmonton Airport, etc.
• Understanding of hazards and ability to follow safe working practices, policies, and procedures.
• Must possess a valid Canadian license
• Have a clean driver abstract (less than 3 demerits), and be able to operate motor vehicles
• Good problem-solving skills, time-management skills, make decisions in the moment, and the ability to work well on their own and/or part of a team.
• Self-starter, dependable, adaptable, patient, diplomatic, tactful and perform with a high level of integrity
• Must be available to work weekdays, evenings, and holidays (based on operational needs); willing and able to work beyond normal working hours on occasions.

Benefits(Full-Time Employee Only)
Medical/Vision
DentalLife Insurance
AD&D
STDLTD - offered based on employee groupRRSP - offered based on employee groupEAP - offered based on employee groupVacation