Are you a driven leader with a passion for service operational excellence? A leading equipment dealership is seeking a Service Department Operations Manager to lead and coordinate its equipment service team. In this role, you'll oversee daily operations, drive efficiency, and lead a team of experienced technicians in a supportive and fast-paced environment. If you're looking to make an impact in a company that values innovation and collaboration, this could be your next great career move.

Key Responsibilities

• Manage day-to-day operations of the service department, ensuring smooth workflow and efficiency.

• Assign duties, set priorities, and monitor performance across a team of 11–15 service professionals.

• Evaluate department operations and implement process improvements where needed.

• Address customer inquiries, concerns, and service issues with professionalism and urgency.

• Monitor inventory and supply levels to prevent shortages and delays.

• Foster a positive, team-oriented culture with a focus on service excellence.

Requirements

• Minimum 5 years of experience in a service or operations leadership role, preferably in an agricultural, construction equipment or trucking service setting.

• Strong organizational and communication skills, with the ability to manage multiple priorities and tight deadlines.

• No formal post-secondary education required, but practical leadership experience is essential.

• Proficient in using:

• Electronic scheduling systems

• Word processing and spreadsheet software

• Inventory control and email communication tools (e.g., MS Outlook)

• Must be legally eligible to work in Canada

• Prior experience in a related field is required

Personal Qualities

• Adaptive and collaborative with a problem-solving mindset

• Detail-oriented with a strong sense of responsibility

• Excellent time management skills and ability to prioritize under pressure

• Strong interpersonal skills with the ability to lead and motivate a diverse team

• Comfortable balancing hands-on leadership with administrative oversight

Work Environment

• Combination of office and shop floor activities, involving sitting, standing, and walking

• Fast-paced setting with tight deadlines and changing priorities

• Collaborative team environment focused on delivering outstanding service