Assistant Clinic Manager
Job Location: Kingsway Occupational Health
Job Type: Full Time
Schedule: Days, Schedule may vary depending on need.
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Clinic Manager, responsible for assisting with the efficient day to day operations of the clinic. Works collaboratively with Clinic Manager, physicians, patients, clients, vendors and other internal and external customers to execute the organization's strategic objectives and support high quality patient care. This role assists the clinic manager in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams.
PRINCIPAL RESPONSIBILITIES:
Clinic Support

• Support in the oversight of daily clinical operations
• Exemplify the organizations core values and ensure staff are aware of organization's core purpose and core values and are performing to these standards on an ongoing basis
• Assist in completing operational reporting and metrics where appropriate
• Support and execute on business development programs and initiatives
• Ensure all Electronic Medical Records (EMR) is protected and safeguarded according to organizational policy (MedAccess, Meddbase, Titan)
• Assists Clinic Manager with performance management, performance reviews and progressive discipline as required
• Participates in the hiring of all staff as required
• Support the Clinic Manager in ensuring all staff are properly trained in all aspects of their role and provides on-going coaching as required
• Actively participates in and leads company initiatives
• EMR trainer for new physicians
• Ensure efficient workflow
• Support in ensuring appropriate staffing levels in accordance with labour models
• Monitor for well-organized appointment scheduling
• Coordinate with other members of the occupational health team, third party clients, and external care providers
• Assists the Clinic Manager to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement
• Ensure that company policies, processes and procedures are adhered to
• Assist in maintaining optimal levels of medical and office supplies
• Ensure standards of cleanliness and safety are maintained
• Responsible for handling patient concerns and appropriate escalations, in an effective manner in accordance with our customer service standards
• Creates a customer service culture that supports our patients and physicians
• Assists Clinic Manager in communicating and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians

KNOWLEDGE, SKILLS AND EXPERIENCE:

• 1-2 years clinic experience
• Previous supervisory experience is an asset
• Customer service focus with strong communication skills
• Time management skills
• Detail oriented with exceptional problem solving skills
• Demonstrated ability to be adaptable and flexible
• Ability to handle confidential information in compliance with the Health Information Act guidelines
• Must be CPR certified and will be required to take additional Occupational Health related courses, such as PFT, Spirometry, and hearing assessment certifications upon hire.

We appreciate your interest in working Medicentres Canada. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.

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