Step into the future of customer experience with Mogo

As a Mogo Product Specialist, you won't just answer questions, you'll help shape the way our members experience financial technology. In this fully remote role, you'll be at the heart of our digital-first, AI-powered service model, connecting with members through live chat, email, and phone. You'll deliver support with empathy, enthusiasm, and a human touch that makes every interaction feel personal. If you're energized by change, passionate about tech, and ready to make a meaningful impact, this could be the opportunity you've been looking for.

How you'll make an impact:

• Keep communication polished and professional while using AI-powered tools to deliver fast, thoughtful support across phone, email, and live chat

• Tap into real-time data to tailor conversations, making every member feel seen, memorable and supported

• Guide members through Mogo's digital financial products, promoting ease of use and confidence in every step

• Share what you hear and be the voice in our feedback channels. Your insights from our customer service interactions will directly shape product improvements and service updates and will help us improve products and the overall experience.

• Act as a brand ambassador by actively using our products such as intelligent investing and Moka, sharing the brand with your network, and providing feedback to help us improve

What you'll bring to the role:

• A genuine passion for Mogo's mission and a strong interest in exploring our digital financial products

• The ability to communicate clearly and with energy across phone, email, and chat

• Availability to work full time, including some evenings and weekends, including holidays

• A reliable internet connection and a quiet, dedicated space to work remotely

• The ability to stay focused and flexible in a fast-paced, constantly evolving environment

• Proficiency with standard tools like Excel, Outlook, Word, and PowerPoint, as well as familiarity with AI tools such as ChatGPT, Gemini, Copilot, or similar platforms that enhance productivity and communication

• Tech savvy and confident using digital devices, including smartphones, tablets, and computers — you'll often be helping members attach documents, walk through online platforms, provide step-by-step guidance, and occasionally assist with troubleshooting

• Previous experience in a call center or customer support environment is an asset

• Prior experience working remotely is a plus

Details: This is a full time position with an hourly rate of $16.00. We offer performance incentives based on productivity and other key performance indicators. This role is 100% remote, with typical hours between 8:00 AM and 6:00 PM CST. Equipment will be provided, including access to AI tools that support your day-to-day work.

Benefits of working with us:

• ALWAYS FULLY REMOTE WORK - Enjoy the flexibility of remote work, supported by necessary resources #LI-Remote
• Comprehensive Health and Wellness - Access medical, dental, and vision coverage plus a Health Spending Account
• Stock Options - Have a stake in the company's success through stock options
• Flex Vacation - Benefit from paid time off, including vacation days, holidays, and personal days
• Wellbeing Programs - Access counselling services, mental health support, and additional wellness resources

About Us:

We help make it easy for Canadians to achieve financial freedom while making a positive impact.
We live in the most innovative and technologically advanced era, yet so much struggle exists. Most of us are far from where we want to be financially.
We all want a better future. A better world where reaching financial freedom is a question of when, not if. One that's equitable so that all can prosper. One that's safe from the impact of climate change.
Our money has the power to change the world. It's up to us to do things differently.

Apply today! Do you know anyone who would be a great fit for this role or other roles on our career page? Please share this job posting with them! Mogo is an inclusive place to spend your work life. We hire team members for their talent and diverse backgrounds. Bring your unique perspective to Mogo and help our customers achieve their best financial lives.

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