Specialisterne is Recruiting!

Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.

To be eligible to apply, you must have experienced barriers getting and/ or maintaining meaningful employment and you identify with one of the following:

• Autism (including Asperger's and PDD-NOS)
• Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
• Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia)
• Intellectual Disability
• Obsessive Compulsive Disorder (OCD)
• Tourette Syndrome

Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job.

Specialisterne is proud to partner with Cooperators on a Neurodiversity Hiring Initiative.

As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and investment products, services, and advice to build financial strength and security. With over $56 billion in assets under management, they provide financial solutions and security through property and casualty (P&C) insurance, life insurance, investment management, institutional asset management and brokerage operations. They are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations.

Applications must be submitted in full no later than July 24, 2025

Summary:

Title: Claims Representative 1 Auto

Employment Type: Full-Time

Hours: 36 hours per week

Location: Mississauga, ON Hybrid (2 days per week in person)

Target Start Date: September 2025

Essential Tasks - In this job, you will:

• Providing exceptional client service to our customers as an industry leader in client engagement.
• Reviewing policy wordings, applying coverages, negotiating and settling service claims.
• Investigating and evaluating relevant information to quantify losses and identify opportunities for salvage and subrogation recoveries.
• Proactively communicating with clients and stakeholders for efficient, timely, and quality resolution of claims.

General Skills and Abilities - You are:

• You are committed to continuous improvement, in order to grow our business in the future and exceed client expectations.
• You execute critical thinking skills to identify problems and are accountable to finding proactive solutions.
• Your strong written and verbal communication skills allow you to clearly convey messages.
• You collaborate with team members to share knowledge to support your peers.
• You are driven to create an exceptional customer experience.
• You thrive in a fast-paced and changing working environment.

Digital/Technical Skills & Tools - You are:

• Intermediate skill level with the Microsoft Suite of applications

Required skill level*

• Basic - e.g., I can do this in simple situations with close or extensive guidance
• Basic to Intermediate
• Intermediate - e.g., I can do this in most situations, with occasional guidance
• Intermediate to expert
• Expert - e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others.

Education/Knowledge - You:

• High School Diploma
• You have a desire to grow an education by working towards the Chartered Insurance Professional (CIP) designation and Provincial Adjuster Licenses.
• Nice to have (but not required):
  • Having a post-secondary education in insurance, risk management or a related discipline is an asset.

Experience (Professional, Academic, Personal) - You:

• Experience in insurance or a related client service focused field.

Additional Information:

Here's how frequently the following types of communication and interaction are required to perform the job:

• Oral communication: Constantly
• Email communication: Constantly
• Instant messaging: Constantly, Teams
• Telephone Communication: Constantly
• Video communication: Weekly
• Interacting with supervisors: Weekly
• Interacting with peers: Daily
• Interacting with customers: Constantly
• Selling or influencing others: N/a
• Training or teaching others: N/a

Here's what can employees find stressful about this job:

• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
• Communicating with and providing support for emotional clients

Here's what employees tend to find motivating/rewarding about this job:

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance

Workplace Support:

• Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job
• All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job

The Recruitment Process

To be considered for this position, you will:

• Complete a job application
• Join our talent pool (if you haven't already) by completing an additional questionnaire and a pre-employment assessment

Next Steps

• Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role.
• Employers use Candidate Profiles to anonymously* shortlist candidates
• Candidates and employers will meet to discuss the role in more detail

*whenever possible

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