Customer Service Representative – Full-Time

We are a large and rapidly expanding fundraising company with over 80 offices across Canada and the United States, proudly representing some of the most respected charitable organizations. We are currently seeking Customer Service Representatives to join our professional team.

This is a full-time, in person position with guaranteed fixed salary rates. This is not a commission-only role. We provide full paid training to ensure every team member is confident and prepared from day one. Hours of work are Monday to Friday – no weekends required.

Our organization promotes from within, and high-performing team members often advance into leadership and management roles within a few months. We are committed to professional development, offering hands-on mentorship and structured growth opportunities.

Key Responsibilities:

• Deliver accurate information about services and programs to clients and the public

• Handle customer inquiries and resolve concerns with professionalism and efficiency

• Maintain accurate client records and document all interactions

• Stay informed on all service updates and campaign developments

• Participate in sales meetings, training sessions, and company events

• Process customer orders and follow up as required

• Make outbound calls and follow up with clientele

• Assist with scheduling appointments, meetings, and calls

• Collaborate with internal departments to ensure smooth operations

• Develop and implement new customer outreach and marketing strategies

• Maintain a high standard of service and professionalism at all times

Qualifications:

• Must be 18 years of age or older

• Previous customer service or sales experience is an asset but not required

• Strong interpersonal and communication skills

• Positive attitude and professional demeanor

• Ability to manage time, prioritize tasks, and adapt in a fast-paced environment

• Eagerness to learn and grow into leadership opportunities

• Team-oriented with a proactive approach to problem-solving

What We Offer:

• Full paid training (no experience necessary)

• Fixed salary – not commission only

• Weekly pay

• Opportunities for advancement into management within months

• Optional travel opportunities

• A professional, supportive team environment

• Ongoing coaching and development from experienced leadership

All interviews are conducted in person. After reviewing your resume, a member of our team will contact qualified candidates to schedule a one-on-one meeting with a hiring manager.

Thank you for considering a career with us. We look forward to speaking with you.