ABOUT US

Dilawri Group of Companies is Canada's largest automotive group, representing over 35 brands at more than 80 franchised dealerships. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team and become part of an organization that values people, performance, and community.

ABOUT THE ROLE

We are looking for an F&I Manager to join our team at Infiniti North Calgary. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

ABOUT THE ROLE

• As an F&I manager you will be operating in conjunction with the sales department
• You must be able to maintain a positive, empathetic, and professional attitude toward customers at all times
• You will function as a key member of the sales team by providing exceptional service to customers as F&I is the last point of contact in the dealership before the customer leaves with their new vehicle
• As an F&I Manager, you will greet customers during the sales process by providing a credit application and asking specific questions about vehicle setup.
• You will explain your role as an ambassador of the manufacturer and major banks in the province
• You must maintain a current knowledge of manufacturer products, rebates, financing, insurance, warranties, leasing and incentive programs
• The F&I Manager presents the customer with a menu on available package options to the customer 100% of the time to ensure that the customer is provided with all package options
• You will obtain waivers or held harmless agreements for products denied by the consumer
• You are also responsible for selling financing, parts and labour agreements, insurance products and other aftermarket protection products to clients
• You will be required to handle and resolve customer complaints in a courteous and professional manner, insuring a positive outcome and maintaining a high level of customer satisfaction
• You will be responsible for follow ups and collection of any rebates and incentive programs
• You will prepare all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales/leases of vehicles.
• You will maintain all reports and records as required by the manufacturer, dealership and suppliers
• You will establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors.
• You will keep customers and staff updated on the progress of a vehicle delivery and keeping the goal of having delivery occur within 2 days in mind throughout the sales process.

ABOUT YOU

• Posses a valid driver's license and a clean driving record
• AMVIC certification is considered an asset
• Experience with Dealership Management Systems is considered an asset
• You are committed to offering world class customer service and building lifelong customer relationships with the ability to communicate and listen to customers effectively and consistently, keeping their needs in mind
• You are self-motivated and able to work in a fast pace environment while paying high attention to detail
• You have a growth mindset and are continuously innovating and developing your skills
• You thrive in an environment that supports collaboration and respect
• You are passionate about making a difference
• You are honest, trustworthy and care about providing the best possible customer experience

What We Offer:

• Competitive salary, pension plan and benefits package
• Opportunities for career growth and development
• A supportive and inclusive work environment

If you are searching for an opportunity to grow your career while adding value to our team - this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.