Business Development Manager (GTA East)

Salary: $60,000-$65,000 & Competitive Commission Plan

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team!

In your role as a Business Development Manager for Caesarstone, your responsibilities will be centered around driving revenue growth and fostering strong relationships with key customers. You'll need to demonstrate a keen interest in boosting sales, a personal drive for success, and a commitment to achieving your goals, all while maintaining a strong focus on delivering exceptional customer service.

As a sales professional, your tasks will encompass various aspects of sales strategy, including developing effective customer account plans, managing existing accounts, spotting new business prospects, and ensuring a high level of customer satisfaction. This opportunity will allow you to utilize your sales and business development expertise while representing a brand renowned for its excellence in the industry.

One of your primary duties will involve managing key sales accounts. This entails nurturing and expanding relationships with significant customers, acting as the intermediary between the company and various stakeholders such as Stone Fabricators, Architects and Designers, Kitchen & Bath Retailers, Builders, General Contractors, and Stone Suppliers within your designated territory.

KEY RESPONSIBILITIES:

Territory: GTA EAST

Business Development & Key Account Management – Fabricator Channel

Key Responsibilities:

• Business Development & Key Account Management – Demand creation, development, and maintenance of customer relationships, as the primary business contact in the fabricator market
• Effectively contribute as a Fabricator team member routinely calling on the above market sector to enhance existing business relationships and identify new opportunities.
• Develop Strategy – work with peers and the management team to enhance and develop strategies to improve approaches in the above market and increase Caesarstone's market share.
• New Product Introductions – Execute on company's plans to introduce new products to market.
• Own the Fabricator channel Fact Base – Accountability to deliver all required Share of Shelf (SOS) and Share of Wallet (SOW), as well as any required market intelligence to regional and SLT team for decision making and market tracking purposes.
• Inventory Management- daily review of open order report & take rates / daily updates to OFS
• RMA/ Credit Rebills/ Warranty as needed for timely resolution to outstanding customer balance and quality issues.
• Submission of Retail quotes as required.
• Monitor sales and invoice orders daily in Power BI

Business Development Manager – A&D / K&B Channel

Key Responsibilities:

• Maintain existing relationships, develop new relationships, and network to grow market share with all sizes of accounts within the region through regular customer visits and product knowledge sessions.
• Develop and execute sales programs, promotions, and customer activities/events that provide measurable increase to volume, revenue, and overall company profitability.
• Provide samples, literature, and other marketing tools in support of the brand and product in your specific market.
• Ensure all customer issues are dealt with proactively and effectively, keeping management informed of any issues/problems that may escalate.
• Maintain an open line of communication with the Regional Sales Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Work closely with the Warranty Team to provide technicians with the necessary product knowledge.
• Efficiently utilize and leverage corporate sales database for tracking, maintaining, analyzing and managing customer requirements
• Monitor and manage appropriate levels of merchandising materials and samples in the region.
• Proactively support the rollout of various regional and national organizational initiatives, ensuring all markets have necessary information to ensure successful completion of work.
• Communicate internally among team to maximize opportunities with customers.
• Support national trade marketing and marketing initiatives with excellence.
• Develop and maintain a high degree of product and industry knowledge (e.g. attend industry events, trade shows, membership associations)
• Regular input and tracking of customer activity in CRM system (Salesforce)

Business Development Manager – Builder Channel

Key Responsibilities:

• Primary relationship manager for defined territory accounts. Drive Caesarstone brand message and product through Builder Channel accounts and provide measurable increase (as defined by the Regional Sales Manager) in Share of Shelf (SOS) and selector lists.
• Own and maintain market insights, tender timelines and submission requirements, including commercial pipeline information
• Provide samples, literature, and other marketing tools in support of the brand and product in your specific market.
• Ensure all customer issues are dealt with proactively and effectively, keeping management informed of any issues/problems that may escalate.
• Maintain an open line of communication with the Regional Sales Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Efficiently utilize and leverage corporate sales database for tracking, maintaining, analyzing and managing customer requirements
• Communicate internally among team to maximize opportunities with customers.
• Develop and maintain a high degree of product and industry knowledge (e.g. attend industry events, trade shows, membership associations)
• Generate quarterly targeted SPC and builder direct sales agreements as defined by the Regional Sales Manager
• Follow up of all proposals for builders within 2 weeks of submission and maintain target customer and project list through Dodge and other available market resources.
• Regular input and tracking of customer activity in CRM system (Salesforce)

QUALIFICATIONS & SKILL REQUIREMENTS:

• Primary relationship manager for defined territory accounts. Drive Caesarstone brand message and product through Builder Channel accounts and provide measurable increase (as defined by the Regional Sales Manager) in Share of Shelf (SOS) and selector lists.
• Own and maintain market insights, tender timelines and submission requirements, including commercial pipeline information
• Provide samples, literature, and other marketing tools in support of the brand and product in your specific market.
• Ensure all customer issues are dealt with proactively and effectively, keeping management informed of any issues/problems that may escalate.
• Maintain an open line of communication with the Regional Sales Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Efficiently utilize and leverage corporate sales database for tracking, maintaining, analyzing and managing customer requirements
• Communicate internally among team to maximize opportunities with customers.
• Develop and maintain a high degree of product and industry knowledge (e.g. attend industry events, trade shows, membership associations)
• Generate quarterly targeted SPC and builder direct sales agreements as defined by the Regional Sales Manager
• Follow up of all proposals for builders within 2 weeks of submission and maintain target customer and project list through Dodge and other available market resources.
• Regular input and tracking of customer activity in CRM system (Salesforce)

WORKING CONDITIONS:

• Frequent travel, often up to several hours of driving per day.
• Ability to travel to, attend, and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Occasional lifting of items up to 50 lbs.

KEY RELATIONSHIPS:

• Full range of channel customers including A&D, Builder, K&B accounts, with specific and primary focus on the Fabricator account base
• Order Desk Representatives
• Fabricator Team
• Ontario Regional Manager
• Other Corporate Team Members (Canada-wide)
• External Contacts (owners, suppliers, etc.)

In this role you will show leadership and initiative and will demonstrate an entrepreneurial flair along with creativity and self-motivation. You must be able to work independently and must have the capacity to multitask. As a high performer you will consistently be able to bring initiatives to full completion without close supervision. As a growing organization opportunity for growth and advancement remains available and we encourage internal promotion and mobility for personal growth.

We are proud to provide this unique career opportunity in a progressive environment with continuous learning and opportunity for growth. In addition, the successful candidate will have the opportunity to be a part of a major organization poised for growth, which has a track record of success and strong brand presence. We are committed to fostering an inclusive and accessible environment. Our Company is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

OUR COMPANY VALUES

People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability: Together, we take ownership of our actions, business and future.

Innovation: We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit: We are enthusiastic and foster a ‘can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.