MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the swxw7mesh, sellwitulh, xmkym, qiqyt, scwan msteyx, kikm, qicy, qa:nn, SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated and experienced Business Analyst to join our Business Performance team! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

This Business Analyst performs the standardization of documents, data mining, maintenance, troubleshooting of Power Automate flows, creation, and maintenance of comprehensive documentation for automated processes, and works with teams and stakeholders to drive process improvements using technology.

KEY DUTIES AND RESPONSIBILITIES:

• Maintain knowledge of trends, protocols, and procedures essential for operation of the special focus of the program or project, or service
• Ensure collection and preparation of project information in a format suitable for submission to department management, funders, consultants, and partners as needed
• Ensure development and maintenance of systems, procedures, and practice standards
• Conduct data mining tasks accurately and in a timely manner.
• Troubleshoot report issues, archive outdated data lists, and create new data lists for fiscal periods.
• Review current and future automations for errors.
• Maintain and update status reports on automations.
• Provide emergency fixes and support for staff when automations malfunction.
• Map and keep all automation documentation up-to-date, including flow charts and BPMN.
• Update process maps and create new versions to document process history.
• Compile and maintain records of automations for each program, detailing flow URLs, names, descriptions, triggers, actions, and purposes.
• Organize department Automation Power Automate Flows and ensure documentation matches the adopted naming convention for easy cross-referencing.
• Design and implement new automations to streamline processes.
• Regularly maintain and update existing automations to ensure optimal performance.
• Utilize software (e.g., Scribe) to create visual learning tools and video training for new processes.
• Develop training materials for automated processes to minimize user errors and document necessary interactions.
• Oversee the structural organization of SharePoint sites to ensure a logical, user-friendly layout that facilitates easy navigation and retrieval of information.
• Ensure comprehensive documentation is in place for all aspects of process management, automation, and project execution, promoting transparency and accessibility.
• Provide support to ongoing department projects, working under the guidance of the Senior Business Analyst to contribute to project success.
• Collaborate with teams and stakeholders to identify and implement technology-driven improvements to existing processes.
• Analyze process workflows to increase efficiency and effectiveness.
• Develop and implement standardized documents such as A3, flowcharts, and training materials as needed.
• Establish and maintain protocols for new process requests and process changes.
• May assist in management of finances, resources, and development of project/program budgets
• May participate in the hiring, training, and supervision of staff (internal and external) as needed:

DESIRED SKILLS AND QUALIFICATIONS:

• Knowledge in Business Process Mapping & Re-Engineering; Project/Program Management; Proficient use of Office365 (SharePoint, Teams, Visio, Power Apps/Automate/BI), ERP & CRM Systems; Privacy Legislation and current security practices/standards Risk management; Implementing controls Workflows & Automation, database software
• Post-secondary degree, certificate or diploma in business, business systems management, computer sciences, information technology, or a comparable combination of experience and course work
• 2-3 years of related experience in Business and/or Information Systems; Experience with Microsoft, CRM and financial applications; Experience with multi-service/multi-site organizations is preferred
• At least 2-3 years of experience using SharePoint, Power Apps/ Automate/ BI, proven technical and analytical skills
• Ability to incorporate data-use and financial analysis in decision-making
• Highly organized and able to set priorities and meet multiple deadlines
• Project management experience
• Problem-solving / Troubleshooting skills
• Strong communication skills both written and verbal, other languages an asset
• Interpersonal skills with cultural sensitivity
• Able to work independently and lead a team
• Tactful, discrete, diplomatic, patient, flexible

• Current, satisfactory Criminal Record Check is required

BONUS SKILLS/CERTIFICATIONS:

• Experience with not-for-profit or government operations is an asset

HOURS: Full-time position (35hours per week), Monday to Friday

The successful candidate may be permitted to work a hybrid work model (combination of in-office and remote work).

Candidate must be able to commute to the Boundary office,

5575 Boundary Rd.

Vancouver, British Columbia (Hybrid)

V5R 2P9

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: until July 4, 2025

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful Workplace andCode of Conduct. As of September 18, 2023 MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.