Career Opportunity

The Calgary TELUS Convention Centre is seeking a proactive and resourceful Manager, IT & Cybersecurity. Reporting to the Director, IT and Cybersecurity, this position is responsible and accountable for providing guidance, support, and supervision to ensure high-quality customer service and operational efficiency. The Manager, IT and Cybersecurity oversees the design, implementation, and operation of IT systems, including networks, servers, and cloud-based solutions, while adhering to industry best practices. Additionally, this position coordinates IT team activities, supports professional development, and manages vendor relationships to ensure service levels are met. Overall, the Manager plays a crucial role in maintaining IT system efficiency, securing information assets, and advancing the company's objectives.

Duties and Responsibilities

Leadership and Management:

• Collaborate with the Director to understand the strategic vision and objectives of the organization. Translate these into actionable plans and initiatives within the IT and Cybersecurity domain, ensuring that technological advancements align with business needs.
• Provide leadership to the IT team, fostering a culture of innovation, collaboration, and service excellence.
• Liaise with Director, IT and Cybersecurity to develop and maintain business continuity and disaster recovery plans, including testing and documentation.
• Ensure team members have the skills and resources required to deliver high-quality customer service and maintain operational efficiency.

IT Operations:

• Oversee the design, implementation, and operation of IT systems, including networks, servers, cloud-based and on-premises systems, ensuring performance, availability, and security.
• Lead infrastructure projects and initiatives, including upgrades, migrations, and expansions, while adhering to best practices and industry standards.
• Liaise with Sales/Event management staff and clients to accommodate telecommunications needs and promote in-house services.
• Documentation on technical procedures, administrative processes, and configuration management.
• Administration of firewalls, switches, servers, telecommunications devices, and desktops.
• Maintenance of cybersecurity systems such as firewalls and antivirus systems, and mitigation of threat vectors.
• Installation, and implementation of all voice and data communication equipment (i.e. fibre optics, telephone/modem, Ethernet, wireless networks etc.) for client events.
• Coordination with vendors and technicians for product recommendations, contract work and repairs.
• Maintenance of inventory on all telecommunication equipment.
• Management of implementation projects and technology rollouts.

Cybersecurity Management:

• In collaboration with the Director, manage cybersecurity initiatives and practices, ensuring the company's IT infrastructure is protected against cyber threats.
• Implement and enforce security policies, controls, and procedures to safeguard information technology assets.
• Conduct regular risk assessments and audits to identify vulnerabilities and mitigate potential risks.

Team Management:

• Provide guidance and support to team members, promoting professional development and growth opportunities.
• Conduct performance evaluations and address any performance issues in a timely manner.

Vendor Management:

• Manage relationships with third-party vendors and service providers, ensuring service levels are met and contracts are adhered to.

• Collaborate with vendors to assess new technologies and solutions, evaluating their compatibility and suitability for the company's IT environment.

Core Competencies

Analytical Thinking: Establishes strategic goals and enterprise-wide priorities. Uses techniques of advanced business and organizational analysis to identify and assess problem definitions and potential solutions and compares and contrasts them against predetermined criteria. Creates framework for reviewing large volumes of unorganized data. Probes for, and points to, subtle and unclear relationships in highly complex matters and evaluates the merit of problem definitions and potential solutions. Anticipates the possible outcome of potential solutions. Systemically identifies and resolves complex enterprise-wide issues, while educating senior leaders as to their solution.

Business Process Knowledge: Analyzes enterprise processes for major enhancements to customer satisfaction and cost reduction. Identifies metrics for strategic business process improvement. Applies Business Process Re-engineering (BPR) techniques to complex processes that cross the enterprise. Presents the core technical and strategic concepts of process improvement. Identifies and facilitates sensitive responses to environmental, financial, and organizational concerns and issues. Approves and sponsors process improvement recommendations. Identifies the value of process improvements and solicits the support of senior business leaders.

Change Advocate: Leads the planning and implementation of change programs that impact critical functions/processes. Partners with other resource managers/change agents to identify opportunities for significant process enhancements. Recommends changes that impact strategic business direction. Sets expectations for monitoring and feedback systems and reviews performance trends. Evaluates progress and involves peers and team members in analyzing strengths and weaknesses in performance. Improves efficiency by spearheading pilots and planned functional change initiatives.

Client Focused: Ability to lead communications at an event level with clients and guests. Excellent verbal, non-verbal and written communication skills. Ability to forecast, anticipate, understand, and respond to client needs and activate appropriate actions, follows up with actions to ensure steps taken are sufficient to exceed client needs. Analyzes previous experience and applies knowledge to future client interactions. Maintains positive, helpful, and outgoing demeanor in the face of a difficult client, can engage and de-escalate difficult situations, turning a negative experience into a positive one for a client.

Communication for Results: Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Decision Making: Assess and lead fact-based decisions in high-risk situations; coach others; accordingly and take accountability for final decision outcomes. Makes a reasoned selection between methods, systems, or procedures where guidelines are broad. Makes decisions having significant consequences, consistent with the organization's values and able to withstand public scrutiny. Puts systems in place to proactively monitor risks and determine acceptable risk tolerance.

Problem Solving: Anticipates problem areas and associated risk levels with objective rationale. Uses formal methodologies to forecast trends and define innovative strategic choices in response to the potential implications of multiple integrated options. Generates and solicits the approval of senior leadership prior to defining critical issues and solutions to unclear, multi-faceted problems of high risk which span across and beyond the enterprise.

Risk Management: Develops best practices, strategies, and procedures to manage situations and calls. Develops broad strategies that reflect in-depth understanding and social realities and risks. Adapts strategies to consider evolving trends, best practices, and stakeholders.

Education

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• 5-8 years of experience in IT management, with a focus on cybersecurity and infrastructure.
• Strong leadership and management skills, with the ability to lead and motivate a team of technical professionals.
• Experience with cybersecurity best practices, risk management, and compliance requirements.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Relevant certifications (e.g., CISSP, CISM, CCNA, etc.) would be an asset.

Experience & Assets

• 8+ years' experience with Information Systems/Network Administration providing hardware, software, network and telecommunication system maintenance and support (i.e. Windows 10/11, Linux, Windows Server, SQL, Office 365, MFA), VMWare/Vsphere.
• Internet connectivity, SAN/NAS, backup software/strategy, Cisco network switch and router configuration.
• Experience with Teams, Zoom, WebEx, and other conferencing platforms.
• Palo Alto Firewall design and configuration (asset).
• Hyper V configuration and management (asset).
• Network security, data protection, and privacy (asset).
• Building management automation (asset).
• Digital signage systems (asset).
• In-building audio systems and lighting systems (asset).

Physical Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility to work in typical office setting and use standard office equipment.
• Stamina to sit for extended periods of time.
• Strength to lift and carry up to 50 pounds.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate over the telephone and radio systems.

Core Company Success Traits

The Calgary TELUS Convention Centre:

• Is Calgary's meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
• Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary's message of hospitality, prosperity, and enlightened growth to countless visitors.
• Is honoured to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary's reputation as the destination of choice.
• Is committed to providing our guests and employees with a productive, comfortable, sustainable environment.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

Individuals interested in applying for this position can apply by submitting a resume and cover letter online at https://calgary-convention.com/careers/. This is an internal/external job posting and will close by 12:00 PM, June 30, 2025. We thank all applicants for their interest, however, only those selected for an interview will be contacted.