At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you'd like to be part of our growth story in delivering a market leading user experience, we'd like to talk to you.

We are seeking a detail-oriented and highly skilled NOC Analyst administrator to monitor and control our computer systems and networks. As a NOC Analyst, you will be responsible for troubleshooting and resolving any IT issues, installing and configuring hardware and software, and supporting the rollout of new applications. Our ideal candidate is proficient in managing network infrastructure and adept at using network management tools. Ultimately, the role of the NOC Analyst is to ensure the smooth running of our networks to provide maximum performance and availability for our users and customers.
This is a full-time position working in the hybrid model and at least 3 days a week from our Ottawa office.

Here are the core functions, responsibilities, and expectations for this role:

• Monitoring the operations and security of all computer networks and systems.
• Responding to service outages and interruptions.
• Network Troubleshooting and Optimization: Monitoring, Diagnosing and resolving network issues, analyzing network performance, and optimizing network infrastructure to ensure high availability, reliability, and performance.
• Documentation and Reporting: Creating and maintaining network documentation, diagrams, and standard operating procedures (SOPs). Generating reports on network performance, security incidents, and compliance status for management review.
• Performing network maintenance, system upgrades, including service packs, patches, hot fixes and security configurations.
• Communicating with third-party vendors and technicians for additional support.
• Testing and evaluating network systems to eliminate problems and make improvements.
• Other duties as assigned and related to the nature of this role and company initiatives.

Education:

• Bachelor's degree in computer science, information technology, or related field is strongly preferred. Master's degree or relevant certifications (e.g., CCNP, CCIE, CISSP) are a plus.

Experience:

• Proven experience (typically 2+ years) in a networking operations role, with a focus on supporting enterprise-scale network infrastructures.
• Cloud Environments:
• AWS and/or GCP network experience is necessary, and general experience is required.
• Experience supporting, and maintaining Juniper, and Palo Alto hardware and software for Datacenter and Campus environments.
• Knowledge of SD-WAN technologies such as Palo Alto, Aruba/Silverpeak, or Cisco/Viptela is a plus.
• Site to Site VPN and/or RA VPN: Be able to support Route based and Policy based VPN.
• MPLS: Knowledge is a plus.
• AAA: Be able to support, and maintain Radius and Tacacs+ for both device access management and NAC (e.g., 802.1x). SAML-based authentication is a plus.
• Network Monitoring: Must be able to support, and use: Netflow, SNMP, and related enterprise tools (e.g., Solarwinds, Nagios, LiveNX).
• FW Technologies and Traffic Flow: Understand stateful vs non-stateful rules, symmetric vs non-symmetric, NAT types, order of operation, etc.
• L3 Routing Protocols: Knowledge of OSPFv2, OSPFv3 and BGP. Knowledge of others such as ISIS and mBGP is a plus.
• L3: Knowledge of IPv6. IPv4 and IPv6 dual stack is a plus.
• Layer 2: Understand rSTP, dot1q, vlan, L2 security
• Wireless: Good understanding wireless, roaming, troubleshooting
• HA: Understand FHRP (VRRP, HSRP, etc.), LACP, BFD, switch stacks.etc.
• TCP/IP: Understand path MTU discovery (ICMP), basic TCP flags, etc.
• Knowledge of DNS, DHCP, ARP, Neighbor Discovery.
• Segment Packet Frame troubleshooting: Comfortable packet captures and utilizing tools like Wireshark and tcpdump.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• In-depth knowledge of networking protocols and technologies, including TCP/IP, VLANs, OSPF, BGP, MPLS, VPNs, DNS, DHCP, SNMP, etc.
• Strong understanding of network security principles and best practices, including firewall configuration, intrusion detection/prevention, encryption, and secure remote access.
• Proficiency in network hardware and software, such as Cisco, Juniper, Palo Alto, Fortinet, Aruba, etc. Experience with SDN, SD-WAN, and cloud networking is desirable.
• Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex network issues.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams, articulate technical concepts to non-technical stakeholders, and mentor junior staff.
• Attention to detail, organization, and documentation skills, with a commitment to maintaining accurate network documentation and following standard procedures.
• Adaptability and willingness to learn new technologies, methodologies, and tools to keep pace with evolving business needs and industry trends.
• Knowledge of automation and Infrastructure as Code (IAC):
• Ability to create, implement, and maintain automation using Terraform and Ansible.
• Proficiency with GIT.
• Comfortable with JSON, YAML, and XML.
• Knowledge of Python is a plus.

Global team. Global reach. Global impact.
At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.