Are you a passionate professional committed to supporting children and youth with a diagnosis of Autism and their families in Northwestern Ontario? FIREFLY is looking for a skilled Urgent Response Coordinator to join our team in making a meaningful impact.

About FIREFLY

FIREFLY is a multi-service, non-profit organization committed to strengthening the health and well-being of families, children and youth. We provide mental health, developmental, and community services across a variety of settings, including schools, child care centres, and community-based locations.

With offices throughout Northwestern Ontario, FIREFLY offers a unique opportunity to build strong relationships with clients, colleagues, and community partners. We are proud to work in close collaboration with local First Nation organizations and are committed to fostering cultural safety in all aspects of our work. In 2022, FIREFLY achieved Exemplary Standing with Accreditation Canada, a testament to our dedication to service excellence.

To learn more about working at FIREFLY please watch this short video: FIREFLY Recruitment Video

About the Role:

As an Urgent Response Coordinator at FIREFLY, you will play a vital role in supporting children and youth with Autism Spectrum Disorder and their families across Northwestern Ontario. Reporting to the Clinical Manager, you will:

• Screen incoming referrals and determine eligibility for Urgent Response Services (URS).
• Lead the development and coordination of individualized URS plans in collaboration with interdisciplinary teams.
• Provide service navigation and referral support for families not eligible for URS.
• Coordinate and monitor high-quality, culturally responsive, and family-centred care.
• Collaborate with community partners to strengthen local service systems across the Thunder Bay, Kenora, and Rainy River Districts.
• Maintain accurate documentation and contribute to continuous quality improvement.

This full-time position is based in Northwestern Ontario. Some flexibility in work hours, including evenings or weekends, may be required to meet client needs. Some travel required.

What We're Looking For

Education & Experience

• Undergraduate degree in Human Services or a related field (or an equivalent combination of education and experience).
• Minimum five (5) years of experience supporting children, youth, and families with complex or multiple special needs.
• Experience working in multi-disciplinary, cross-agency teams and navigating service systems.
• Knowledge of the Ontario Autism Program and experience with children/youth with ASD is considered a strong asset.

Skills & Competencies

• Strong assessment, planning, and coordination skills using strength-based, family-centred approaches.
• Excellent verbal and written communication and documentation skills.
• Proven ability to lead collaborative team meetings and develop SMART goals across providers.
• Strong organizational and problem-solving abilities in a fast-paced service environment.
• Technically proficient with word processing, electronic client record systems, and project management tools.
• Demonstrated cultural competence, emotional intelligence, and professional integrity.
  

Additional Requirements

• Valid Ontario Drivers License and access to reliable transportation.
• Clear Criminal Record Check.
• Alignment with FIREFLYs values and commitment to health, safety, and teamwork.

Why Join FIREFLY?

At FIREFLY, we believe in building brighter futures for children, youth, and families. We are committed to collaborative care, innovation, and excellence in service delivery across Northwestern Ontario. Join our passionate team and make a meaningful impact in the lives of others.

Benefits include:

• Opportunities for professional growth in a supportive environment.
• Competitive compensation and benefits package including: HOOPP, vacation entitlement starting at 4 weeks per year plus paid time off between Christmas and New Year's, paid sick leave, paid benefit plan with coverage including health, dental, vision, travel, life insurance and critical illness insurance.
• Flexibility within the 35 hour workweek to meet the needs of the client and yourself.
  

Click here to access the full position description for this role.

Relocating for this position? If you are relocating and have a spouse relocating with you and you are interested in exploring what opportunities exist for them in the local area, please reach out to [email protected]. We may be able to help!

Interested in this position? Please apply by Noon on Monday, June 30, 2025