One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Manager, Accounts Receivable and Billing, the Accounts Receivable and Billing Supervisor will be responsible for the implementation of Osler's patient accounting process. The A/R Supervisor will oversee and supervise the daily operations of Osler's transaction and process-based revenue cycle functions to help increase cash flow and reduce bad debts. The successful candidate should have experience with a multi-dimensional billing system and be proficient with standard concepts, practices and procedures with Accounts Receivable and Patient Concierge. The role provides supervisory leadership to Accounts Receivable and Patient Concierge staff and recommend and monitor their ongoing professional growth and development. The Supervisor monitors staff satisfaction and actively develops strategies to engage the team members, while delivering outstanding customer-focused service to internal and external stakeholders.

Accountabilities:

• Responsible for supervising the daily operations of Accounts Receivable function including review of the work of A/R Clerks to ensure accuracy and efficiency
• Responsible for collection activities such as sending follow-up inquiries, negotiating with past due accounts, maintaining cash receipts and referring accounts to collection agencies
• Prepare AR analysis and reports for Senior Management, and track collection effectiveness and bad debt
• Analyze current AR process and identify opportunities for automation and efficiency. Implement best practices and help standardize procedures across the department
• Support Accounts Receivable system process transformation and drive continuous improvement
• Ensure compliance with internal controls, Osler policies, accreditation standards and external regulations to support excellence in financial and patient services by providing design recommendations and then implement and monitor the approved framework and standards.
• Maintain and troubleshoot AR systems and collaborate with IT for updates and improvements as required
• Manage escalated issues and disputes for patients
• Maintain and update, as necessary the Billing and Accounts Receivable policies and procedures
• Responsible for AR system including testing, updating rate changes, reconciliation to General ledger, and month-end/year-end closing activities
• Responsible for training and developing Accounts Receivable and Patient Concierge staff in a positive environment that fosters motivation, performance and alignment with Osler's Mission and Vision.
• Assist in establishing long and short goals and objectives to support department and corporate strategic plan
• Model excellent customer service to staff
• Co-supervise the Patient Concierge Team, including scheduling, payroll coordination, stakeholder liaison, performance management, and day-to-day operations.

• Bachelor's Degree in accounting or finance required or equivalent experience.
• Professional accounting designation (CA/CMA/CGA) preferred.
• 3+ years of supervisory Financial and/or Accounting experience required. Accounts Receivable experience an asset.
• Team player with demonstrated leadership skills in a unionized environment
• Proven track record of strong customer relationships
• Ability to communicate effectively both verbal and written
• Ability to handle multiple demands with a sense of urgency, drive and energy
• Experience with Meditech Billings Accounts Receivable, EPIC and General Ledger an asset
• Healthcare experience as an asset
• Proficiency in MS Office suite of products

Hours: Currently days, (subject to change in accordance with operational requirements)

This is a Hybrid role: Roles that function remotely, but require essential, regular onsite weekly work

Annual Salary:
Minimum: $79,521.00
Maximum: $99,391.50

Internal application deadline: June 25, 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.