Enterprise Account Coordinator

Applications Due EOD: June 30, 2025

Target Start Date: August 18, 2025

Who is POD Marketing?

POD Marketing is a full-service digital marketing agency that offers clients a wide range of marketing solutions. Unlike other agencies, we specialize in specific industries, which makes us true experts in both digital marketing and the industries we serve.

While we are committed to our clients, our number 1 priority has and always will be our employees. We believe this employee-obsessed approach is the biggest contributor to our companys growth and success. In only 9 years, were now working with over 1,000 clients all across North America, which would not have been possible without employing a talented team of over 100 employees.

Office culture is not about having a beer fridge or a ping-pong table (but yes, we have those too), its about how being at work makes you feel. We asked our staff and here are some of the things they said they loved most about working at POD Marketing: They feel accepted for who they are, supported, challenged, enjoy the flexibility of being able to work from home, the open lines of communication with every member on the team including upper management, having physiological safety, and are energized by the opportunities to grow, develop and progress their careers.

In recognition of our outstanding employee-focused approach, we are proud to have won multiple employment awards, including being named one of Canada's most admired corporate cultures.

To learn more about our culture, watch this video: https://youtu.be/1WZ8tAnATNs, visit the POD Marketing YouTube channel and check out our reviews on Glassdoor.

Job Summary

As an Intermediate Enterprise Account Coordinator, you'll be an essential bridge between our enterprise clients and the internal teams responsible for executing their marketing strategies. You'll not only support Account Managers but also take the lead on multiple facets of client campaigns and website updates. With a focus on seamless execution and client satisfaction, you'll be the go-to person for ensuring everything is on track and up to par.

Duties & Responsibilities

• Manage a diverse portfolio of clients, focusing on delivering an exceptional client experience that is tailored to the specific needs of each individual, ensuring satisfaction and long-lasting relationships.
• Collaborate with Account Managers to nurture and sustain enterprise-level client relationships, acting as a secondary point of contact.
• Coordinate the execution of strategic marketing plans, ensuring deliverables meet client objectives and timelines.
• Oversee the workflow of projects, from the initial brief to completion, within our CRM and Project Management system.
• Conduct meticulous reviews of all deliverables before they reach the client, ensuring quality and alignment with expectations.
• Act as the communication hub between the client and various internal departments such as Website Content, Graphic Designers, and SEO Specialists.
• Identify and resolve bottlenecks in project execution, working closely with the Account Manager and other departments.
• Serve as an escalation point for issues that junior team members are unable to resolve, providing guidance and solutions.
• Train new team members on best practices and protocols, providing valuable insights to improve their performance.
• Support process innovation and documentation, working closely with the Senior team members to ensure optimal efficiency and effectiveness.
• Participate in small-scale product development initiatives, contributing ideas and collaborating on implementation.
• Continuously stay abreast of industry trends and best practices to ensure we are ahead of the curve.

Required Experience & Skills

• Legally able to work in Canada and located in Calgary, AB
• Bachelors degree in Business Administration, Marketing, or related field
• 2+ years of experience in a digital marketing focussed client facing role, with a bonus for experience in website support
• 2+ years experience in customer service, hospitality, or client relationship management
• Strong skills in coordination and logistics
• Excellent attention to detail and time management skills
• Critical thinking abilities and the capability to adapt to sudden changes
• Experience with CRM and Project Management software
• Experience in Project Management is an asset
• Knowledge of WordPress is an asset

What's in it for You?

At POD Marketing, we're not just another company we're a community of passionate, driven individuals who work hard, play hard, and support each other every step of the way. We believe that happy and motivated employees are the key to our success, which is why we go above and beyond to create an amazing work environment where you can thrive and excel. Here's what you can expect when you join our team:

Work-Life Balance that Rocks:

• 3 weeks of paid time off, plus 12 flex days, so you can recharge and take that well-deserved break.
• Passion Day a last-minute hooky day to pursue your passions and do whatever makes you happy.
• MeMonday a company-wide shut down day to prioritize mental health and well-being.
  

Mentorship that Fuels Your Growth:

• Formal mentorship program that pairs you with managers from team leads to executives, providing invaluable guidance and support.
• Opportunities for growth and advancement, as we prioritize promoting from within.
• Extensive learning & development program, including DiSC training, leadership development with our two-tier program called LEAD, public speaker training, and comprehensive management training.

Wellness that Matters:

• Weekly in-person 1:1s with your manager for open communication and support.
  
• Formal quarterly check-ins with your manager to review performance.
• Work from anywhere policy, providing flexibility and convenience.
• Comprehensive Benefits Package including: vision coverage, dental coverage, a health spending account, a personal spending account, and an employee assistance program.

Perks that Delight:

• Discounts with local vendors, because we believe in supporting our community.
• Free gym at our office and complimentary annual spin membership to keep you fit and healthy.
• Awesome office space in downtown Calgary, providing a vibrant and inspiring work environment.
• Complimentary snacks and beverages to keep you fuelled throughout the day.

Make a Difference in our Community:

• 26 hours of paid volunteer time per year to give back to the community.
• Opportunity to work with our non-profit company, the PODvocate Project, and contribute to meaningful initiatives that make a positive impact in our community.

How to Apply

At POD, we believe that most job requirements and conceptual knowledge are easily trainable. But you cant teach drive, ambition, or passion. (Take a look at this article, Finding Your Unicorn, written by our President, Kevin Wilhelm). Our hiring managers consider alignment with our core values and passion for our company culture to be as valuable as experience and education.

After reading this job description, we want you to ask yourself:

Am I the exact right person for this role?

Do I align with PODs core values and culture?

If youve answered yes to both questions, we want to hear from you! Here are a few easy steps that will help us get to know you better.

1. Ensure your professional resume is up to date and highlights some of the key points we are looking for.
2. Create an engaging and personalized cover letter for us to read. If you dont include a cover letter, you will NOT be considered for this role. Video cover letters are given extra attention - but please keep them under 2 minutes!
3. Include a link to your portfolio, writing samples and/or social media accounts that you have managed (if applicable).
4. Apply through our website (https://www.podmarketinginc.com/careers/)

All successful candidates will be contacted via email to discuss next steps. We appreciate all applications and wish you all the best of luck.

At POD Marketing, we believe in creating an inclusive work environment, which is why were proud to be an equal opportunity employer. We consider and evaluate all qualified candidates based on their qualifications without discrimination based on race, colour, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics.