Top 50 Best Workplaces™ 2024

Digital Product Coordinator - Hybrid Remote

Reports to: E-Commerce Marketing Manager

Annual Salary: $50,000 to $55,000 based on experience

Location: Vancouver, BC

COBS Bread is looking for an organized and proactive Digital Product Coordinator to help drive growth and optimize online operations for our bakery partners across Canada and the USA. This role will focus on enhancing third-party delivery capabilities, eCommerce and loyalty program increasing order volumes, and improving customer experiences on digital platforms. You'll work collaboratively with Marketing, IT, Operations, and third-party delivery partners to seamlessly execute our digital roadmap - including delivery enhancements and loyalty offers designed to drive repeat purchases and strengthen customer engagement across all channels.

What you will be responsible for:

Delivery & Click & Collect Platform Administration

• Coordinate menu updates and item availability across Uber Eats, DoorDash, and Skip.

• Assist in onboarding new bakeries to delivery and click & collect platforms.

• Partner with Operations to resolve bakery-level platform issues and questions.

Loyalty Program Support

• Set up and maintain regional and national loyalty offers within internal tools and vendor platforms.

• Maintain the internal loyalty calendar and assist with internal communications and rollout plans.

• Document new loyalty processes and support training material development.

Reporting & Insights

• Aggregate and organize delivery, loyalty, and eCommerce performance data.

• Create summary briefs and slides to support marketing initiatives and performance reviews.

• Flag insights and anomalies for further investigation by strategy or analytics teams.

Digital Platform Support

• Provide admin support for website updates (Shopify & WordPress), loyalty landing pages, and in-app content.

• Assist with asset uploads, product details, and seasonal campaign content.

• Support internal communication and documentation related to click & collect launches.

Franchisee & Customer Support

• Field franchisee questions related to delivery, ecommerce, and loyalty tools; escalate technical issues as needed.

• Track and organize feedback to support platform improvements and cross-team visibility.

Team Coordination & Communication

• Help manage shared project timelines and documentation between Marketing, IT, and Ops.

• Ensure internal task tracking (e.g., Azure DevOps) is up to date and aligned across teams.

Team Coordination & Communication

• Update and manage product listings, bakery information, and loyalty offers within WordPress and Shopify CMS platforms.

• Understand the fundamentals of digital product and content management within CMS systems, including data hierarchy, tagging, and basic HTML for formatting.

• Ensure product updates align with mobile-first, SEO, and accessibility best practices.

• Work with marketing and operations teams to ensure accurate, consistent, and on-brand product presentation across digital platforms.

Requirements

What you bring to the table:

• Minimum of 2 years in e-commerce, digital product, loyalty administration, or delivery management, preferably in a multi-location retail or food service environment.

• Bachelor's degree in business administration, computer science, marketing, communications, or equivalent combination of work experience and college diploma acceptable.
• Developed critical thinking skills and a keen eye for data literacy.

• Strong expertise in third-party delivery platforms (e.g., Uber Eats, DoorDash) and digital customer engagement tools.

• Experience working with loyalty platforms, data entry, and Shopify or WordPress.

• Proficient in data analysis, with experience using spreadsheets and/or data visualization tools.

• Highly organized with exceptional attention to detail, capable of managing multiple projects and adapting to changing priorities.

• Familiarity with POS and order integration systems is an asset.

• Competency with Microsoft suite of products. (Excel, Azure Devops, PowerPoint, Word, Outlook)

• Data literate and a fast learner.

• High degree of autonomy and ability to work independently.
• Excellent verbal and written communication skills to collaborate with teams and franchisees.

• Proven ability to work effectively with cross-functional teams to achieve shared objectives.

Benefits

What's in it for you:

Not only do we have fresh COBS Bread product delivered daily to our Vancouver Support Office, we offer some pretty sweet perks too!

• Flexible work arrangements with a combination of working in the Vancouver Support Office and remotely

• Competitive salary, bonus, and vacation plan

• A great Extended Health & Dental Benefit, Group RRSP Matching, and Health and Lifestyle spending account

• Paid sick and personal leave days

• Paid day for community service and volunteer time

• An open, ‘continuous-learning' environment where professional development and career progression is encouraged

• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team

• High level of autonomy and responsibility

• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

We are an equal opportunity employer and value diversity at our company.

About COBS Bread

With over 170 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.