Everguard Fire and Safety is a multi-industry fire and life safety services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24/7/365 support. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions, and services to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.

We have an immediate opening at our Sudbury operation for Branch Operations Manager.

Being a part of our team, you will be able to experience many of the benefits below.

• Competitive wages
• Comprehensive health, dental and insurance coverage
• Employer-matched retirement savings and financial planning support
• Paid time off, including vacation, flex time and observed holidays
• Paid training and development opportunities
• Employee and Family Assistance Program (EFAP)
• A supportive, inclusive, and safety-focused work environment
  

As our Branch Operations Manager, you will be responsible for managing branch operations, including technical services delivery and customer support related to our portfolio of fire and life safety services, and solutions.

What You'll Do:

• Champion safety leadership in all aspects of the operations through regular communication of safety objectives; review of safety performance; and adherence to safety standards, policies and procedures.
• Ensure efficient and effective branch operations including management of day to day work as well as multiple projects/contracts of varying scopes and complexity, work schedules, work planning, inventory optimization, work progress, equipment maintenance, work quality and completion of requisite reports and documentation.
• Review and maintain compliance with technical service delivery standards including accuracy and timeliness of report completion; responsiveness to identified deficiencies; and proactive scheduling of revisits.
• Engage with customers in an effective and timely manner to build meaningful customer relationships and proactively respond to identified issues and concerns.
• Optimize local service delivery opportunities and existing client relationships in collaboration and consultation with sales and operational team members.
• Lead achievement of branch sales and service delivery deliverables, in consultation with the Regional Manager.

We are looking for a leader who is:

• Experienced leading field teams to deliver exceptional customer service and solutions, with a strong commitment to safety.
• Goal-driven, results-oriented, and consistently meets or exceeds performance targets.
• Skilled at building strong relationships with team members, clients, and cross-functional partners.
• Approachable and communicates effectively across various settings.
• Adaptable to quickly shifting priorities and thrives in fast-paced, evolving environments.
• Decisive and demonstrates sound judgment, making timely, informed decisions.
• A collaborative team playerwilling to support others and ask for support when needed.
• Open to travel, including overnight stays, to service locations across the province and remote client sites as required.
  

Qualifications:

• Relevant field or operations leadership experience in operations management, fire and life safety services, industrial field services, or related areas.
• Supervisory, management, leadership or other related training.
• 5+ years experience in operational management leading a field service delivery team complemented by experience in the fire and life safety industry.
• Valid Drivers License.
• NOTE: All combinations of education and experience will be considered.
  

We foster a respectful and inclusive work environment. We embrace diversity, welcoming applicants from all backgrounds and experiences.

If you're excited about this role but don't meet every requirement, we still encourage you to apply!