Lead of Operations
Location: Edmonton, AB
Industry: Real Estate / Property Management
About the Company:
Our client is a privately held and well-established property management company with a diverse portfolio of commercial properties across Edmonton. Known for their high standards of service and strong community roots, the company is seeking a skilled and hands-on Lead of Operations to oversee daily operations and help drive organizational efficiency as they continue to grow.
Position Summary:
The Lead of Operations plays a pivotal role in ensuring the smooth, compliant, and cost-effective operation of the company's property portfolio. This individual will oversee site and office operations, lead internal teams, manage vendor relationships, and support the executive team with operational planning and execution. The role requires a blend of leadership, problem-solving, and systems thinking to maintain service excellence across all facets of the business.
Key Responsibilities:

• Oversee daily operations for residential and commercial properties across the portfolio
• Supervise maintenance teams, property administrators, and third-party vendors
• Ensure compliance with regulatory standards, lease obligations, and safety requirements
• Develop and implement systems and procedures to streamline workflows and reduce inefficiencies
• Assist with budgeting, forecasting, and cost control in collaboration with ownership and finance team
• Manage service contracts, vendor negotiations, and procurement processes
• Monitor building performance and implement proactive maintenance strategies
• Support leasing and occupancy objectives by working closely with property and leasing teams
• Coordinate special projects, renovations, and capital improvement initiatives
• Serve as a point of escalation for tenant concerns and ensure timely resolution

Qualifications:

• 5+ years of progressive experience in property management operations or a similar field
• Strong knowledge of building systems, service contracts, and property operations
• Proven leadership and team management skills
• Experience with residential and/or commercial real estate operations
• Tech-savvy, with experience using property management software and systems
• Organized, proactive, and solutions-oriented
• Excellent communication and interpersonal skills
• Post-secondary education in business, real estate, or related field preferred

What's in It for You:

• A strategic and operational leadership role in a stable, privately owned company
• Collaborative work environment with direct access to ownership
• Opportunity to shape and improve systems as the company grows
• Competitive compensation and benefits
• Autonomy and variety in your day-to-day responsibilities