Job Title: Service Coordinator

About the Role

Cedarglen Homes, a leader in residential home building, is looking for a Service Coordinator to manage warranty service requests and ensure an exceptional customer experience. This role is ideal for someone detail-oriented and customer-focused, with an interest in home construction.

Key Responsibilities

• Handle warranty and service inquiries, ensuring timely follow-ups and resolutions.
• Maintain accurate documentation and coordinate with homeowners, trades, and internal teams.
• Problem-solve and negotiate solutions while fostering strong relationships.
• Work both independently and collaboratively in a fast-paced environment.

Qualifications

• Experience in warranty service and customer support (administration, documentation, follow-ups, and negotiations).
• Strong communication, organizational, and analytical skills.
• Ability to work independently with urgency and adaptability.
• Post-secondary education and computer proficiency are assets.
• Industry experience is preferred.

Employment Type

• Full-time

Cedarglen Homes is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Only those selected for an interview will be contacted.