Are you ready to join a team recognized as a Platinum Certified Canada's Best Managed Company and one of BC's Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!
The Branch Coordinator is a multifaceted role designed to support the Operations Manager to successfully run the Kamloops branch, by participating and leading various functions within the dealership including supporting the parts department, service department, shipping and receiving, and yard maintenance, while ensuring exceptional customer service. The position reports to and works closely with the Operations Manager to ensure seamless operation of daily activities.
Key Responsibilities:

• Provide exceptional customer service at the parts counter, by assisting customers and technicians with inquiries and transactions, shipping and receiving of inventory, lookup, and sourcing of parts.
• Attend to customers' calls and effectively communicate with customers to support the service team and ensure high levels of customer satisfaction.
• Assist team members de-escalate difficult customer calls, as needed.
• Assist walk-in customers and facilitate onsite equipment viewings.
• Liaise with vendors and contractors and assist with scheduling and maintain accurate appointment logs and service records.
• Promote and maintain a safe working environment complying with all health and safety policies, procedures and legislation by being an active member of the safety committee.
• Keep rentals, parts department, inventory warehouse, shipping and receiving clean and orderly.
• Assist the service advisors, when needed in coordinating road and/or shop technicians, and/or create work orders and complete quotes for required service or parts, as needed.
• Assist all departments to ensure work orders are closed and invoiced.
• Assist the rental department by coordinating the preparation of rental equipment for pick-up and delivery, creating contracts, invoicing customers, and documenting returns (including taking pictures, completing inspection reports, and documenting damage when needed).
• Obtain and maintain high levels of customer satisfaction in all customer interactions as evidenced by customer feedback and net promoter scores.
• Use dealership equipment and resources safely and proficiently.
• Perform general clerical tasks and coordinate communication between rentals, parts, yard, and service departments, handling emails and phone inquiries, including collecting payment from customers.
• Other responsibilities as assigned.

Knowledge, Skills and Abilities:

• Able to take directions from management and work independently to support business operations.
• Highly confident and able to make sound decisions.
• Must be able to communicate professionally with internal teams and with customers.
• Ability to operate heavy equipment and forklifts.
• Ability to drive a vehicle to assist with deliveries, when required.
• Must have good time-management skills.
• Ability to use Outlook, Microsoft Teams, and other Customer Relations Software. Experience with Tinnacity a plus.
• Physical capability to perform manual tasks, stand for prolonged period of time, lift 50 pounds, climb stairs or ladders, climb into and operate equipment, use other equipment such as power wash.
• Able to work in an environment with frequent exposure to the elements.
• Must be a team player, and have a thoughtful, and friendly team focused approach.

Training, Education and Experience:

• Previous experience working in a parts Department, experience working in an automotive or dealership, a plus.
• Experience working in a busy work environment, assisting customers, problem solving and providing exception service.
• Familiarity with inventory systems or parts management software is preferred.
• Equipment operation experience (forklifts, construction equipment, or other). Additional training will be provided as needed.
• Must have a valid driver's license and a clean driving record.
• High School Diploma.

Values:

• Build trust – with customers and each other.
• Be a team player – commit to working together to win.
• Be customer-focused – “wow” customers so they become raving fans.
• Support community – care for our people, our community and our planet.
• Deliver results – know what you need to do and get it done.

Working Conditions: The Branch Coordinator is based out of the Kamloops office and works 40 hours on average per week Monday to Friday.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [email protected].

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.

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