About Us:

We exist to modernize the way that vendors and property managers work together. We do this by building a complete vendor lifecycle management solution, purpose-built for the world of commercial real estate. Today, over 10,000 buildings and 70,000 vendors rely on VendorPM for credentialing, tendering, and contract management. We drive serious efficiency and cost savings for property managers, while unlocking growth opportunities for vendors across North America.

We're one of Toronto's fastest-growing startups, a certified “Great Place to Work,” and recognized in 2023 and 2024 as one of the Best Workplaces in Canada. Backed by world-class SaaS and PropTech investors—Bessemer Venture Partners, the former CEO of Twitter, Prudence VC, and Navitas Capital—we're just getting started.

Our team is scrappy, resourceful, and laser-focused on impact. If you're someone who thrives in fast-moving environments, loves turning ideas into action, and wants to grow alongside the business you're helping build—we want to hear from you.

What we are looking for:

Because we're small, we're looking for independent thinkers and people who like to tackle ever-evolving problems. If that's exciting to you, and you have a track record of success doing the following things, then we want you with us:

• Must be a student enrolled in a post-secondary institution program during the work term.
• Available to work full-time hours for either an 8, or 12 month term.
• You are customer-centric, naturally curious and undaunted by complex problems.
• You have the ability to learn new complex software tools quickly.
• Exceptional time management and multi-tasking capability. You thrive in an environment of uncertainty and change
• Ability to understand and communicate technical requirements and their impact on the business

What you will do:

• Manage the main inbound support channel, Intercom, serving as the first point of contact for client requests and ensuring timely, effective responses.
• Own the onboarding data configuration process, overseeing data collection, clean-up, and preparation to ensure documents are accurately translated into readable, implementation-ready formats. This includes managing the entire process from start to finish, maintaining high standards of quality and accuracy, and ensuring lists are as clean as possible for seamless onboarding.
• Collaborate closely with a team of three: the Director (Auzzy) and two Senior Customer Success Managers (CSMs).
• Provide ad hoc support to CSMs and cross-functional teams, helping streamline processes for property managers and vendors.
• Assist in live client training sessions and participate in phone calls as needed.
• Leverage tools like Slack, Excel, Clay, ChatGPT, and Intercom to enhance customer success operations and workflow efficiency.

What's In It For You:

• Regular team events and a close-knit culture.
• Join a team of high-caliber, like-minded professionals who take pride in their work and push each other to achieve the seemingly impossible.
• We are relentless in our pursuit of success. If you thrive in an environment where hard work, determination, and deep domain expertise are celebrated, you'll love it here.
• We are growing fast, and this is your chance to grow with us. The work you do here will have real impact on the industry and your career trajectory.

Compensation:

• Minimum wage - $21/hr

Interview Process:

We want to be a surprising and exciting place. But we also want you to know what to expect on your journey, starting with the interview process. Here's what getting to know us will look like:

Interview process step 1: Google Meets call with Recruiter

Interview process step 2: Interview with the Hiring manager

Notes:

1. This posting is for a current opening
2. Artificial intelligence (AI) is not used at any stage of the hiring process for this role. All applications are reviewed, assessed, and selected by real people. We are committed to a fair and transparent hiring process.
3. We are committed to providing an inclusive, accessible environment where all employees and clients feel valued, respected and supported. We aim to build a workforce that reflects the diversity of our communities, and to create an environment where every employee has the opportunity to reach their potential.

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