Who are we? We're BSC Solutions Group (http://bscsg.com/) , and we exist to ensure that every single one of our clients is elevated. We've been in the IT business since the advent of office computers, providing our clients with exceptional products, service and knowledge. We've spent decades developing a reputation for excellence and honesty, and now we're looking for help with Ethernet cabling for computers, WiFi networks and camera installations. You'll work with our team to provide desktop support to clients when not working on projects. If you're looking to join a dedicated team of IT professionals with a penchant for excellence, we want to hear from you. Who are you? You're a service oriented person with a flexible schedule. Some projects can take weeks, others just a day or two. You have an interest in technology and you love helping clients succeed, and ensuring they always receive the best service possible. You are interested in learning new software, tools, and environments. You're also highly organized, and an exceptional communicator. You know how to prioritize tasks for maximum efficiency, and you build trust easily with clients and coworkers alike. You love to learn. We'll teach you how to administer Office 365, on-premise networks and how to use cybersecurity tools. We welcome new grads with co-op experience. Why choose BSC Solutions Group? We're not interested in making a short-term hire – if you're looking for a challenging, long-term role with plenty of opportunity for growth and development, we want to hear from you. We take care of our people, and we can prove it. Here's what you'll get: * Salary commensurate with experience. * Generous benefits package. * We have a hybrid work environment. Work at home / in the office / at the client premise. * We supply training for Working at Heights / Lift truck operation. * We supply the tools. * You supply your own vehicle and are reimbursed for kms driven. * Constantly explore cutting edge technology with a focus on infrastructure and cybersecurity. * Fun and friendly team-oriented work culture. What you'll be doing * Work with our ticketing system to ensure that every request is addressed as soon as possible. * Answer incoming client calls, triage the issue, and resolve remotely. * Create / administer Office 365 accounts, install and support popular applications, respond to infrastructure and cybersecurity alerts, troubleshoot general IT issues. * Prepare new computers and other products for delivery to clients. * Remote and on-site IT Support of business users * Deliver and setup equipment such as laptops, desktops, WiFi Access Points, printers, etc.. * Pull Ethernet cable to termination points * Terminate Ethernet cables * Install cabinets and racks Working with us * This is a fulltime, permanent position, working Monday to Friday, 8:00am to 5:00pm. * Generous benefits package. This is a terrific opportunity for someone who is looking to work in a rich learning environment focused on Microsoft and cloud products, and build a meaningful career in a highly varied and interesting role. We welcome new grads who have completed co-op placements. Qualifications * Please complete the questionnaire at the end, along with your resume. * Experience working in an IT support or help desk role. * Experience working in a customer facing role. * Intermediate level skill with Office 365. * Post-secondary degree or diploma in IT, networking or similar. * Experience with end user IT support * Ability to read colours * Ability to work in a physically demanding atmosphere including, but is not limited to: carry, raise and climb a ladder, carry, lift and handle heavy equipment and/or tooling. * Job planning and ability to read site drawings How to Apply Our online application gives you the chance to apply as more than just a resume. We'll assess your qualifications, personality traits and workplace preferences, which should take 5 minutes to complete. After submitting, you'll be able to view your results. We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button. We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.