About TLC Solutions

TLC Solutions delivers, deploys, and supports modern technology and IT services to businesses, schools, and government organizations.

We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and control servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide our clients with IT management, remote support, and onsite desk-side support services.

In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to serve this client still, and since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy!

About the Opportunity

Were excited to introduce a new opportunity for a Project Manager to join our growing team! This role is ideal for a proactive, detail-oriented professional with a passion for leading technology-driven projects from concept through to completion. Youll play a critical role in ensuring the successful delivery of client-facing software and IT implementations, while collaborating closely with cross-functional teams including technical experts, clients, and internal stakeholders.

As the first dedicated Project Manager in this space, youll help shape and refine our project management approachbringing structure, visibility, and efficiency to our client projects. If you thrive in a fast-paced environment, enjoy balancing technical requirements with client needs, and are motivated by building processes that scale, wed love to hear from you.

This role can be based out of Langley, Kamloops, Prince George, Kelowna, Terrace or Edmonton.

Key Accountabilities:

Project Planning & Execution

• Lead the end-to-end lifecycle of IT and software projects, from kickoff through delivery and post-launch support.
• Develop detailed project plans including timelines, resource allocation, budget forecasts, and risk management strategies.
• Coordinate and manage cross-functional internal teams
• Track progress and deliverables using project management tools

Client Relationship Management

• Act as the primary point of contact for clients throughout the project lifecycle.
• Translate client needs into technical requirements and ensure alignment throughout the project.
• Provide regular status updates and reports to clients and stakeholders.
• Manage client expectations and resolve issues quickly and professionally.

Team Leadership & Communication

• Facilitate daily standups, sprint planning, retrospectives, and stakeholder meetings.
• Ensure team members understand project goals, roles, and deadlines.
• Promote collaboration, accountability, and continuous improvement within the team.

Risk & Issue Management

• Identify potential risks, dependencies, and blockers early.
• Proactively mitigate project issues and escalate where needed.

Quality Assurance

• Ensure final deliverables meet quality standards and client requirements.
• Oversee testing and validation phases to ensure product functionality and stability

Required Qualifications

• 5+ years of experience in IT or software project management.
• Proven track record of delivering client-facing technology projects on time and within budget.
• Strong understanding of SDLC, Agile/Scrum methodologies, and DevOps practices.
• Excellent interpersonal and communication skills, with the ability to manage client relationships effectively.
• Proficiency in project management tools
• Experience working with cross-functional technical teams.
• PMP, CSM, or similar certification is a plus.