Job Title: Assistant Store Manager

Reports to: Store Manager

General Overview:

Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin.

The Assistant Manager partners and works with the Management to achieve overall sales and payroll budgets and operating practices. The ASM drives sales and profitability on the floor through exceptional customer service at the cash area, fitting room, and sales floor. This individual partners with the team in recruiting and drives coaching and training of all sales floor colleagues. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term store goals in line with the company vision and values.

Responsibilities

• Drive sales to meet the store budget

• Proactively analyze, monitor, and react to weekly store sales looking for opportunities to increase sales

• Monitor daily sales and payroll, and take appropriate action based on trend and opportunity

• Performs all opening and closing procedures as per standards and guidelines

• Assist the team during the recruitment process from time to time.

• Training and orientation of all new sales associates

• Development and implementation of colleague coaching and supporting the management with training plans

• Develop and manage the scheduling of all the Sales Associates in the store.

• Ensure the cash desk area and fitting room procedures and controls are adhered to and followed

• Lead by example to orchestrate the store staff to accomplish daily priorities and workload

• Ensures markdowns are processed correctly and merchandised effectively as per standards and direction

• Communicates successes, opportunities, and solutions to the Store higher management

• Ensures proper signage and marketing execution as per direction and guidelines

• Understands, practices and complies with all company policies and procedures

• Provides a compelling store environment through leading by example, inspiring the team and interacting with customers

• Provides feedback on performance, training and coaching the team on opportunities, and sets each team member up to succeed through positive leadership

• Proactively establish and maintain effective working team relationships with all support documents.

Required Experience and Qualifications

• 2+ years of retail management experience

• Excellent oral and written communication skills

• Planning, prioritizing and follow-up skills

• Ability to accurately assess talent and ability to coach, provide feedback and develop a high-performing team

• Passion for customer service and leading a positive work environment

• Ability to resolve conflict situations in a proactive and professional manner

• Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business, including one weekend day and two closing shifts per week

What we provide:

• Benefits (Health and Dental)
• Merchandise discount
• Opportunity for learning and growth

Job Type and Schedule:

• Full-time, Permanent
• Holidays
• Wednesday to Sunday

Job Location: 25 Prince Andrew Place, Toronto, M3C 2H4. (Don Mills & Eglinton)

We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team.

Company DescriptionTilley makes hats & the finest travel clothing for men & women. Ingenuity, practicality & enduring quality. Made in Canada since 1984.
Tilley sells direct to consumers in Canada, the US, Australia, and the UK through eCommerce sites (www.tilley.com). Our wholesale network reaches 18 countries and is supported through warehouses in Toronto, UK and Australia.
The Company is proudly Canadian and has been successful in establishing its position in the marketplace by offering very high-quality products. The Company proudly stands behind the quality and workmanship of every piece of clothing that bears the Tilley name.
For additional information on our brand and products, please visit:
http://www.tilley.comCompany DescriptionTilley makes hats & the finest travel clothing for men & women. Ingenuity, practicality & enduring quality. Made in Canada since 1984.Tilley sells direct to consumers in Canada, the US, Australia, and the UK through eCommerce sites (www.tilley.com). Our wholesale network reaches 18 countries and is supported through warehouses in Toronto, UK and Australia. The Company is proudly Canadian and has been successful in establishing its position in the marketplace by offering very high-quality products. The Company proudly stands behind the quality and workmanship of every piece of clothing that bears the Tilley name.For additional information on our brand and products, please visit: http://www.tilley.com