Casualty Adjuster

MutualONE Insurance Company
Where a shared culture fuels our passion and a deep commitment to our members drives everything we do.
Where innovation, exceptional service, and trusted protection come together to create powerful insurance solutions.
Where every team member plays a part in building something extraordinary.

Together, we are ONE stronger, bolder, and ready for the future!

About the Role

Are you looking for your next opportunity in insurance industry? MutualONE is seeking an experienced Casualty Adjuster to join our claims team. Reporting to the Manager of Claims Services, you will be responsible for managing a portfolio of bodily injury and liability claims, ensuring fair and timely resolution while supporting our commitment to outstanding service for our members. This role is ideal for someone who thrives on investigation, negotiation, and working through complex files with care and professionalism.

Key Responsibilities

• Investigate, evaluate, and manage third-party liability and bodily injury claims from first notice to conclusion
• Analyze policy coverage, gather statements, assess damages, and determine liability
• Work directly with insureds, claimants, legal counsel, and other stakeholders to resolve claims fairly and efficiently
• Manage litigation files, including retaining and coordinating with defense counsel and attending mediations or settlement conferences where appropriate
• Set accurate reserves, maintain detailed file documentation, and ensure compliance with internal and regulatory requirements
• Ensure claims are handled in accordance with industry best practices, legal frameworks, and company policies
• Identify potential fraud indicators and take appropriate investigative actions
• Participate in peer reviews and continuous improvement initiatives

Desired Competencies

• Strong understanding of Ontario insurance law, tort claims, and bodily injury adjusting principles
• Excellent investigative, analytical, and critical thinking skills
• Strong negotiation and communication skills with the ability to maintain professionalism under pressure
• Empathetic and service-oriented approach when dealing with members and third parties
• Well-organized and able to manage a dynamic caseload with competing priorities
• Comfortable working independently while also contributing to a team environment
• Proficiency with claims management systems and Microsoft Office Suite
• Familiarity with court procedures, liability assessment, and alternative dispute resolution processes

Qualifications

• University Degree or post-secondary education related to insurance
• Completion of Chartered Insurance Professional (CIP) designation or enrollment in the program
• Minimum of 3 years of experience in handling casualty, bodily injury, or liability claims
• Experience managing litigation files, including working with legal counsel and settlement processes
• Knowledge of the Ontario Insurance Act and tort law
• Experience in a mutual insurance environment is a strong asset
• Valid drivers license and access to reliable transportation
• Completion of a Drivers Abstract and Criminal Record Check will be required

This role will require travel. A vehicle, valid Drivers License and insurance are required.

What we offer

We are an equal opportunity employer offering:

• A flexible hybrid work environment
• A rewarding career and comprehensive compensation & benefits package
• Training, education, and career advancement opportunities
• A work environment that is fun and friendly and supports a healthy work-life balance

At MutualONE, your efforts will always make a difference!

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.