Position Title: DIRECTOR, INFORMATION TECHNOLOGY (IT)

Reports to: Executive Director, Shared Services

Supervision of: Computer Technicians

Records & Information Management Coordinator

Records & Information Management Worker

Senior Systems Administrator

Organizational Status

The Haisla Nation is the band government of the Haisla people. Our mission is to build a powerful, prosperous and proud community, healthy in mind, body and spirit. We believe in building a strong and thriving community, with healthy and happy members and a sustained and prosperous environment. We are about 2023+ people, with approximately 700 living in Kitamaat Village. We have lived off the land and waters of our traditional territory for thousands of years, and it remains the focus of all we do.

The IT department provides reliable, secure, and innovative technology services to the Haisla Nation, enhancing the Nation's operations, communication, and records management. The department supports the Nation's goals by ensuring seamless access to technology, safeguarding data integrity, and fostering a culture of continuous improvement in IT and Records and Information Management (RIM).

Duties & Responsibilities

Strategic Leadership: The Director, IT collaborates with the Executive Director, Shared Services to develop the strategic and operational plans for the IT in alignment with organization-wide objectives.

• Participate in strategic planning initiatives with the Executive Directors and Directors.
• Develop and implement the IT strategic and operational plan (showing key milestones, goals, and budgets).
• Monitor progress of the IT strategy and plan and recommend strategies to mitigate risks and address issues so that work is completed within approved timelines with intended benefits.
• Ensure the development and delivery of high-quality services and outcomes that are consistent with the mission, principles, values, policies, and procedures.
• Drive innovation by adopting new technologies and improving existing processes to enhance service delivery and operational efficiency.
• Recommend and lead new tools and systems in alignment with current trends in the field and to support the efficient and effective operations of Haisla Nation.
• Participate as an organizational representative in collaborative partner networks and in related community, social, and economic development activities.
• Provide analyses, recommendations, and/or reporting to the executive leadership team as requested.

Departmental Leadership: The Director, IT oversees and manages the strategic operations of the IT department.

• Work with departmental staff to oversee and ensure adherence to department purpose, principles, policies, and procedures.
• Analyze the operational requirements of all departments to determine their technology needs.
• Oversee the management and monitoring of the Haisla Nation's IT projects that align with the department's mandate.
• Maintain technology operations, including systems administration, network management, telecommunications management, system and data security, and system and data backup.
• Protect the Nation's digital assets from unauthorized access, breaches, and other cyber threats through robust security protocols and regular audits.
• Oversee the development and delivery of technology training to all staff.
• Build the capacity of departmental staff to effectively deliver on department goals and ensure service delivery is cohesive, efficient, and aligned with strategic objectives.
• Work with internal and external service providers to ensure services are relevant, coordinated, and integrated across departments.
• Implement appropriate monitoring and evaluation frameworks for all departmental deliverables to drive continuous improvement and impact of the Haisla Nation's IT infrastructure.
• Develop and maintain departmental policies and procedures. Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
• Ensure all required reporting is completed accurately and on time.
• Oversee the purchase and maintenance of efficient and cost effective technological equipment and software.
• Collaborate with external partners to inform service delivery and ensure the organization's services are consistently presented positively.
• Ensure all data is managed in compliance with relevant laws, regulations, and Haisla Nation policies, safeguarding the integrity and confidentiality of sensitive information.

Financial & Risk Management: The Director, IT develops and oversees the department's budgets, ensuring sound financial management, while also minimizing any risk to the Haisla Nation.

• Develop and monitor departmental budgets and reporting requirements.
• Direct departmental staff in maintaining appropriate fiscal controls to ensure operations are within the scope of the annual budget.
• Liaise with the Finance department to ensure financial metrics are identified and tracked for optimal fiscal reporting and performance.
• Ensure that effective risk management activities are developed, implemented, and evaluated.
• Ensure departmental activities are in compliance with policies, procedures, and legal standards.

People Leadership: The Director, IT supports the capacity and capability of their direct reports, including their professional development. The Director, IT is a resource and mentor to the team, providing guidance and direction on risks, issues, or problems to ensure services achieve intended benefits and meet expectations.

• Foster a respectful workplace and cooperative working relationships with all employees.
• Ensure employees are appropriately trained and aligned with the Haisla Nation's mission, vision, values, policies, and procedures.
• Develop and lead a high-performing team, supporting both personal and professional development through effective coaching and mentoring.
• Work with the HR department to identify capacities needed (skillsets and competencies) to achieve departmental goals.
• Lead the hiring, evaluation, professional development, discipline, and dismissal of staff within the department.
• Build the capacity of departmental staff by implementing processes for orientation, training, and performance appraisal.
• Monitor the attendance of staff within the department and manage attendance issues including absenteeism, authorizing overtime, leave requests, vacations, etc.
• Work with the HR department to ensure human resource and labour relations processes are effective, efficient, and timely.
• Work with the HR department to ensure the workplace meets all health and safety guidelines.
• Lead and attend required departmental and other related meetings with staff and the community.
• Serve as a role model regarding the organization's values and leadership principles.

Skills & Qualifications

• Master's degree in a related field preferred, or an equivalent combination of training and experience.
• 7 to 10 years of experience providing organizational and operational leadership, particularly as it relates to IT infrastructure.
• Experience working for a band government or Indigenous organization is an asset.
• Ability to set goals and develop a strategic plan and shared vision for the department.
• Ability to provide strategic direction and leadership to direct reports and ongoing support for their performance and development.
• Strong analytical, problem-solving, and decision-making skills.
• Strong organizational and time management skills with an attention to detail.
• Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals.
• Strong leadership skills to lead projects, identify issues, design solutions, and evaluate results.
• Strong people leadership skills, including building and leading high-performing teams.
• Satisfactory completion of criminal records check (with vulnerable sector screening if relevant).