Position Title:

9-8-8 Crisis Line Responder

Position Summary:

This position is responsible for responding to calls or texts on the 9-8-8 national line, to offer suicide prevention and emotional distress support to individuals in need & those concerned about someone who may be in need.

The Crisis Line Responder will need to have a flexible schedule with availability to work overnight, weekends and days. There are multiple openings for this position, with flexibility for full or part-time hours.

Key Responsibilities:

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  Respond to phone and text interactions during assigned shifts which includes overnights and weekends
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  Utilize communication, facilitation, conflict management, and interpersonal skills to carry out the duties and responsibilities
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  Provide non-judgmental emotional support and suicide or crisis intervention, which includes assessment, problem solving, and exploring resources for call or texting service users
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  Complete risk assessment, safety planning and de-escalation with service users
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  Implement active rescues when an intervention is required following clear procedures
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  Maintain accurate and detailed reports and complete processes including all legally required reporting
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  Liaise and collaborate with other members of the Crisis Line team and other teams within KCR

Qualifications & Skills:

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  Post-secondary education in a relevant field with preference to a degree in (Social work, Psychology, or Nursing)
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  Excellent interpersonal, cross-cultural, written and verbal communication skills
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  Outgoing, positive and friendly personality
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  Demonstrated computer proficiency, typing skills
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  Crisis Intervention training / Suicide Training would be an asset
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  Able to work flexible hours that includes evenings, weekends, and/or overnights as required
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  Pass a police record check that includes vulnerable sector screening
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  Successful completion of all employer provided, 9-8-8 Crisis Line training, including orientation and observation required shifts

Benefits

• 3 weeks vacation
• Paid sick leave
• Group benefits include extended health, dental, and paramedical
• Health spending account
• Pension contribution
  

Application Process

KCR Community Resources has a strong commitment to diversity and inclusion and encourages candidates from all backgrounds to apply.

We will strive to provide reasonable accommodations, accessible formats, and communication support upon request to all candidates in all aspects of the recruitment and selection process.

If you require accommodation as part of the application process, please contact the People and Culture Manager at our main office on 250 763 8008.

About KCR Community Resources

KCR is a not-for-profit agency fostering diversity, collaboration, and resourcefulness by tailoring services to meet the community, family, and individual needs. We believe in a community where individuals and families are supported in leading healthy, productive, and fulfilling lives.

We value inclusion and relationships built on mutual trust, recognizing each other's contributions, expertise, and opinions. We strive to create a safe and welcoming work environment where collaboration and valuing people's strengths are at the core of our day-to-day interactions.

**Please note the location listed on this Job Advert will not be the location that the 9-8-8 responders will be working out of, the location will be shared upon hire.