Personal Support Worker

Number of Openings:5Division:Marketed ServicesFull/Part Time/Casual:Full-TimeProgram:Hospital Float (NRT)Regular/Temporary:RegularLocation:Hamilton - CharltonUnion:SEIUHours of Work:Mixed Days/ Nights
7am - 7pm/ 7pm-7am
**approx. 78.75 hours biweekly
-rotating weekendsPosting Date:June 16, 2025Closing Date:June 23, 2025Wage: SEIU Wage GridFrench Language Skill Requirement:N/AThis posting is for a current vacancy.
POSITION SUMMARY:
The Personal Support Workers –Observational Care (PSW-MSO) enhance the quality of life of St Joseph's hospital patients by providing quality and compassionate care in the form of personal care assistance, physical support, and cognitive assistance. PSW-MSO assists in enabling individuals to continue living in a safe and healthy manner while experiencing stays within various hospital units.
The PSW-MSO works cooperatively with the hospital nursing staff and the Manager Marketed Services in providing quality client-centered care, and in the effective execution of daily tasks. PSW-MSO adheres to daily care schedules and overall care plans as outlined by the hospital staff.
Observational Care clients are typically individuals who are occupying a bed in a hospital unit, are unable to return home for a variety of reasons, and who are awaiting their next level of care.
CORE DUTIES AND RESPONSIBILITIES

• Assisting clients with daily personal care activities, in keeping with their individual care plan
  • Bathing / Washing
  • Dressing/undressing
  • Personal hair care
  • Shaving/grooming
  • Mouth care
  • Preventative skin care
  • Bathroom activities
  • Feeding
  • Other personal hygiene tasks

• Assisting clients in daily activities which maintain adequate levels of mental / physical health and safety, in keeping with their individual care plan
  • Performing safety wellness checks
  • Engaging clients in positive/social conversations
  • Encouraging clients to direct and/or participate in their own care
  • Assisting clients with general mobility needs (walking, movement, positioning etc.) in and around the hospital unit or with lifting requirement as needed (Hoyer lift, 2 person lift)
  • Assisting with basic range of motion exercises where required by the care plan
  • Demonstrating sensitivity and respect to clients who may be experiencing cognitive, physical, and/or mental health challenges
  • Providing emotional and social support to both clients and their family members
  • Demonstrating a positive attitude and approach towards clients as unique individuals

• Performs daily work in keeping with the established Observational Care procedures, processes and expectations
  • Answers call bells in a safe and timely manner
  • Observes and records client information/comments/issues/behaviours/changes in the Dove Tail software program (trained by hospital staff)
  • Follows daily client care schedules as determined by the hospital nursing staff
  • Maintains a clean and organized work environment
  • Reports critical client care information/issues to hospital nursing staff and/or the Manager Marketed Services right away
  • Understands and follows individual care plans, seeks clarification from hospital staff and/or Managers where care plan in unclear
  • Participating in Marketed Services team/group meetings
  • Other duties as requested or required

CORE COMPENTENCIES

• Regularly demonstrates our mission, vision and values:
  1. Support compassionate care, faith and diversity
  2. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
  3. Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
• Ability to work cooperatively with others; sharing expertise and drawing on the expertise of others
• Actively promotes a healthy, supportive and inclusive work environment
• Proactively contributes to initiatives, supporting and encouraging positive change
• Ability to demonstrate effective decision making
• Skilled at thinking about creative solutions to everyday problems
• Solid team based approach to every day work activities
• Good communication skills both verbal and written, with an excellent customer service mind set
• Positive and professional, with a “can do” attitude
• Willingness to regularly go the extra mile and actively support co-workers
• Ability to follow direction and listen to instruction
• Proven ability to be detailed oriented
• Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
• Participating in both internal and external training requirements
• Participating in quality improvement initiatives
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

KEY EDUCAITON AND EXPERIENCE

• PSW Certificate from an accredited training institution, required
• 1-3 years PSW experience, preferred
• Member of the PSW Registry, preferred (may be required under some contracts)
• Current First Aid and/or CPR Certificate, preferred
• Training in gentle persuasive/non-violent crisis prevention, an asset
• Previous experience with Dove Tail software, an asset
• Previous experience working in a hospital environment, as asset

St. Joseph's Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.
If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

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