DescriptionHi there, we're Article. Since 2013, we have been redefining the furniture industry one sofa at a time, it's not easy — it requires solving challenging, meaningful problems. This is where you come in, as the B2B Sales Assistant, you'll be responsible for working directly with the Account Managers to support both inbound and outbound sales initiatives and drive top-line revenue objectives with a customer-obsessed mindset.
Why We Need You:
You'll be the behind-the-scenes champion, supporting our Account Managers and Trade clients, from interior designers to architects, with thoughtful service and genuine enthusiasm. Whether it's helping a designer find the perfect swatch, assisting with CRM tasks, or coordinating with logistics to ensure smooth delivery, you'll bring clarity and confidence to every interaction.
We're building a team that thrives on collaboration, mutual support, and continued growth. You won't just be helping our customers, you'll be helping shape how our B2B Sales function scales and evolves. If you're detail-oriented, customer-obsessed, and excited by the idea of contributing to a fast-growing, design-forward brand that believes in doing things differently, then we can't wait to meet you.
Why Article?
As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems in the best way you can. That means you're trusted to explore solutions you believe will work best (you're the expert, after all). You'll do all this while growing your skills within a company that is redefining the furniture industry.
About the B2B Sales team:
The B2B sales team runs our Trades Program at Article. This is the team that sells to clients who are looking to furnish large multi-unit complexes, corporate dwellings, OR office spaces. This team has been on a steady growth path; every year, their revenue impact has increased.
You'll work alongside a team of Account Managers, fellow Sales Assistants, and Account Development Representatives, reporting to the Manager, B2B Sales.
We are a hybrid team; you'll be in the office three days a week, including Tuesday. Outside of in-office days, you'll be required to be in the office for client meetings and events, including seasonal after-hours events.
What You'll Do:

• Handling incoming and outgoing B2B Managed Account contacts in a professional, sales-focused manner.
• Supporting customers through the entire purchase process, including presale and after-sales support.
• Support deal conversion and account growth by promptly and thoroughly assisting the Sales Team and managing customers.
• Processing quotes and sample/swatch requests, producing detailed invoices, and handling sales transactions.
• Assisting in the development and execution of sales sequence activities in collaboration with the Account Managers and Account Development Representatives.
• Assisting in executing sales collateral (i.e. product decks), working with cross-departmental teams to ensure deadlines and quality standards are met.
• Assisting in administrative tasks related to CRM upkeep.
• Assisting with the development of sales team best practices related to sales process, CRM (Customer Relationship Management tool), and other systems.
• Assisting with Sales Team administrative tasks.
• Meeting with clients in the Article HQ Atrium → Check it out here.
• Offering order support to our customers by providing detailed product information, product recommendations, and design solutions.
• Working closely with and communicating clearly with the logistics team to ensure smooth delivery service and meeting deadlines.
• Working closely with and communicating clearly to returns and QA teams (i.e., our in-house Quality team) to ensure product reliability and returns or replacements.

Who You Are:

• +2 years of previous specialty sales/customer service experience.
• We want someone who's looking to start a career in sales - you're looking to grow and learn in this area.
• Having worked in furniture retail prior is an asset.
• A team player- Ability to collaborate and support your peers daily in a team dynamic to drive collective success.
• Self-starter who has a desire to learn, grow, and excel in their role.
• Ability to confidently problem solve and service high-priority orders and customers with high expectations.
• Excellent time management skills with a proven ability to prioritize tasks and meet deadlines
• Strong sense of ownership in your work.
• Passion for sales with a desire to develop business development and account management skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with G Suite / Microsoft Office Suite or related software.
• Legally able to work in Canada.
• Completion of a criminal background check.

Perks & Benefits:Life:

• 15 vacation*
• 6 well-being (sick) days
• 1 Inclusion and Diversity Day
• Hybrid work with 3 days a week in the office
• Work remotely (anywhere in the world) for up to 3 weeks

Total Health:

• Excellent extended health and dental benefits packages
• $1000 health/lifestyle spending account* for your total physical and mental well-being
• TELUS Health App
  • Mental Health Assistance/Counseling
  • Virtual medical appointments

Office Space:

• The Article HQ is a converted warehouse, with an open accessible layout, where you can work from an Article sofa, collaboration spaces, or a private meeting room
• Standup desks can be requested
• Well-stocked kitchens filled with snacks, premium coffees, and teas (and ALL the milks)
• Onsite fitness equipment, change rooms with showers (towel service), and indoor secure bike storage
• A dog-friendly office. If you have a well-behaved, well-socialized pup, they're welcome too

Extra:

• 45% discount (15% for friends and family, too) on our whole product offering

*Prorated
The expected salary is $45,000 to $49,000. The actual base pay can increase beyond this range and will be based on various factors, including transferable skills, training and certifications, work experience, business needs, and market demands.