Spruce InfoTech, a leading IT firm, offers innovative and cost-effective solutions to help clients manage and transform their businesses. Our services are designed to guide companies of all sizes, from small businesses to Fortune 500 organizations, in maximizing their IT investment while reducing technology costs. Our team of experts has extensive technical knowledge in enterprise solutions, which helps organizations transform these solutions into a strategic asset that can drive new revenue and improve business operations.

Website

http://www.spruceinfotech.com

Role: OSS Engineer

Location: Saskatoon, SK

6+ Months

We are seeking a skilled OSS Engineer with hands-on experience in Operations Support Systems such as SolarWinds, Splunk, and Claroty. The ideal candidate will be responsible for the deployment, integration, and maintenance of monitoring and security platforms that support network visibility, performance management, and operational security.

Key Responsibilities:

• Design, configure, and maintain OSS platforms including SolarWinds, Splunk, and Claroty.
• Monitor network and system performance, generate alerts, and ensure timely incident response.
• Develop dashboards, reports, and alerts to support operational and security teams.
• Integrate OSS tools with other ITSM and NOC systems for end-to-end visibility.
• Automate routine monitoring tasks using scripts and APIs.
• Collaborate with network, security, and infrastructure teams to ensure optimal system performance and security posture.
• Maintain documentation for OSS configurations, procedures, and best practices.
• Participate in audits, compliance checks, and vulnerability assessments.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 10+ years of experience in OSS engineering or IT operations.
• Proficiency with:
  • SolarWinds (NPM, NCM, SAM modules)
  • Splunk (search queries, dashboards, alerts)
  • Claroty (or similar OT/ICS security platforms)
  • HLD
  • LLD
• Strong understanding of network protocols, system administration, and cybersecurity principles.
• Experience with SNMP, Syslog, and REST APIs.

Preferred Qualifications:

• Certifications such as Splunk Core Certified User, SolarWinds Certified Professional, or Claroty Certified Specialist.
• Experience with ITSM tools (e.g., ServiceNow, Remedy).
• Familiarity with cloud environments (AWS, Azure) and hybrid monitoring strategies.
• Knowledge of OT/ICS environments and industrial cybersecurity.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple priorities.