Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years.

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Position: ITSM Specialist

Location: Toronto, ON, Canada

Assignment Type: Hybrid (3 Days onsite / 2 days remote)

Must Have:

• Experience working in service management for the OPS and/or other Public Sector Organizations
• Demonstrate subject matter expertise in IT Service Management (ITSM) best practice
• Have experience in design and review of IT best practice policy and procedure documentation to align with IT Service Management best practices
• Have experience collaborating with internal and external stakeholders.

Criteria Ratings:

Process Design Skills- 40 points

• Knowledge of systems analysis, design, development, configuration, testing, release and installation principles and practices, methods, techniques, and tools for ITSM.
• Experience in designing processes for a public sector client, including the assessment of current state, and creation of supporting documentation and leadership for Continual Service Improvement reviews.
• Experience in effectively conveying complex information to various stakeholders.

ITSM Process Skills-35 points

• Excellent in ITSM Processes including, but not limited to: Incident, Problem, Change, Configuration, Service Level, Service Catalogue, Service Portfolio, Business Relationship, Release and Deployment, Request, Fulfilment, IT Strategy and IT Asset Management.
• Experience with knowledge management platforms (e.g., ServiceNow, Remedy) and how to create and organize documentation.

Documentation Skills-20 points

• Experience in template creation and review for all supporting Process artefacts.
• Experience translating technical information into clear, concise, and understandable language for a variety of audiences.

Public Sector Experience- 5 points

• 5 Years of Experience.

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

All your information will be kept confidential according to EEO guidelines.