One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Director of Finance, Capital Planning and Business Development, the Manager, Accounts Receivable and Billing will be responsible for directing Osler's patient accounting processes. This position is responsible for both strategic alignment and daily oversight and management of transaction and process-based revenue cycle functions. This role will establish strategic and collaborative methods of increasing cash flow and reducing bad debts. In addition, the Manager will standardize processes and procedures and continuously improve the financial and operational processes of the group. The Manager should have comprehensive knowledge of revenue cycle operations with particular experience in performance improvement identification/implementation and monitoring controls. This position requires a strong leader with the ability to prioritize, plan, run strategy and direct the department. The Manager oversees the internal control environment as it relates to transactional, operational, and compliance risk, and the controls in place to mitigate these. The role provides leadership to Accounts Receivable and Patient Concierge staff and oversees their ongoing professional growth and development. The Manager monitors staff satisfaction and actively develops strategies to engage the team members, while delivering outstanding customer-focused service to internal and external stakeholders.

Accountabilities:

• Manages the overall operations of the patient accounting department. Serves as the subject matter expert on all issues surrounding patient access, billing and collections.
• Co-manage the Patient Concierge Team, including scheduling, payroll coordination, stakeholder liaison, performance management, and day-to-day operations.
• Lead Accounts Receivable system process transformation to align with best practices and drive continuous improvement
• Monitor and analyze key AR metrics; develop dashboards and reports that offer actionable insights to support strategic decision-making to senior leadership.
• Support organizational strategies for uninsured patients through data analysis, fee reviews, and benchmarking with peer hospitals.
• Assess and strengthen internal controls within the AR cycle to ensure compliance, safeguard financial integrity, and maintain audit readiness.
• Develop and implement standardized operating procedures and robust internal control frameworks. Possesses experience with payor relations including the ability to evaluate and effectively implement new payor systems or programs by the government or other third-party payors.
• Ensures Osler's services are accurately billed and collected in a timely manner.
• Develops policies and procedures in accordance with reimbursement regulations, assists with negotiating payor contracts and performs revenue analyses.
• Works with other departments to ensure coordination of independent functions for revenue management and effectively plans and implements new systems in a manner which maintains or improves timely and accurate collection of accounts receivable
• Develops relationships with other departments in order to provide transparency into the credit/collection process as well as consistently enhance the overall quality of the credit and collection process.
• Ensures that all policies and procedures relating to functions within the patient accounting department are consistent with applicable laws, regulations and sound business practices.
• Assures that confidentiality of patient information is maintained without exception
• Operates in a liaison capacity within Osler and with external inquires such as audits, consulting engagement and surveys.
• Coordinates the exchange of information with outside collection agencies
• Ensures billing software and systems are meeting Osler's needs. Advises management and IT on issues as they occur.
• Responsible for recruitment, personnel development, setting adjectives, performance management and other managerial tasks.
• Models excellent customer service to staff
• Ensure AR operations align with applicable accreditation standards and quality benchmarks to support excellence in financial and patient services.

• Bachelor's degree in Accounting or Finance required. Professional Accounting designation (CPA CA/CMA/CGA) preferred.
• 5+ years experience managing a service-oriented A/R department
• Proven ability to perform strategic planning and priority setting for a billing department
• Strong leadership skills with an ability to build a strong, engaged employee team in a unionized environment
• Ability to provide outstanding customer service while maintaining financial systems of high integrity, ethical standards and compliance with policies, procedures and internal controls
• Experience with Meditech Billings Accounts Receivable, EPIC and General Ledger an asset
• Healthcare experience an asset
• Ability to measure and incorporate industry best practices.
• Excellent written, verbal and interpersonal communication skills with the ability to work with personnel at all levels.
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days, (subject to change in accordance with operational requirements)

Annual Salary:
Minimum: $109,434.00
Maximum: $136,792.50

Internal application deadline: [June 17, 2025]

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.