Are you someone who sees opportunity in every report, values structure, and gets satisfaction from building smart systems that drive results?
At Smithers Toyota, we're in search of a Service Manager who understands that running a top-tier service department is about more than just keeping the shop busy — it's about refining processes, improving team flow, and finding efficiencies that benefit both the business and the customer.
What We're Looking For:A leader with hands-on PBS DMS experience — you know your way around reports, forms, and KPIs.
Someone who can analyze service data to improve technician utilization, CSI, and overall customer convenience and operational flow.
Excited by the challenge of digging into reports and finding opportunities to make things better — smoother processes, smarter scheduling, and more efficient systems.
A process-driven mindset that sees structure as a strength, not a burden.
Proven ability to lead teams and create a culture of accountability, ownership, and improvement.
As Service Manager, you'll oversee day-to-day shop operations, work closely with advisors, technicians, and fixed ops leadership, and be responsible for hitting key metrics around productivity, booked hours, and guest satisfaction. Your mission: turn good into great — and have a clear plan to get there.
You'll also:
Use PBS reporting tools to track, measure, and improve team performance.
Train and support advisors on our “Road to a Sale” service process.
Collaborate with Parts and Detail leaders to ensure shop flow and fill rates align with goals.
Be the central figure in driving Kaizen-based improvements across the department.
A highly engaged ownership group with 40+ years of success and mentorship
Access to best practices from a network of high-performing stores
Competitive base salary + performance incentives
Full benefits, paid vacation, and the opportunity to grow with us long-term
If you're ready to build, lead, and win — not just manage — we want to talk.
Apply now and let's grow something great together at Smithers Toyota.
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