The Spirit of the Position: Location: Calgary International Airport

The LAZ Parking Shift Supervisor oversees the parking related facilities while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties:

- Ensures staff adheres to rules of conduct, policies, and procedures.- Supervises, mentors, and trains staff on day-to-day activities.- Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.- Assist customers over intercom system, in lobbies, lanes, and in the parking office.- Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management- Assists with periodic training as needed.- Assists with creation of weekly scheduling.- Resolve customer service issues or questions as needed.- Greet by/use name, be responsive and timely with correspondence & problem resolution.

- Display a caring attitude and develop rapport with the customer base. - Basic computer skills for use in the parking revenue control system.- Other related duties as assigned.

Requirements:

- High school diploma or GED required.- Supervisory experience is 1-2 years.- Strong customer service experience.- Parking industry experience is great but not required.

Skills: Please upload your current resume:

- Ability to communicate professionally and effectively.- Ability to speak, read, and comprehend the English language.- Must be open to feedback, differing opinions and other points of view.- Demonstrates a sense of urgency and timeliness.- Demonstrate the ability to seek improvement.- Excellent teambuilding and interpersonal skills.

- Valid Drivers License with at least two years of driving experience.

- Must maintain a clean abstract driving record, as you are required to drive vehicles.

Physical Demands:

- Ability to lift, push and pull at least 25 pounds.- Ability to stand, walk and run for extended periods of time.- Ability bend, stoop, squat and lift frequently throughout a shift.- Willingness to work in the elements heat, wind, snow, rain, etc

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ is an equal opportunity employer. We respect diversity and do not discriminate on the basis of actual or perceived race, colour, creed, religion, place of origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, mental or physical disability, protected medical condition as defined by applicable provincial law, genetic information, source of income, family status, or any other characteristic protected by applicable federal or provincial laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to any protected characteristic in accordance with applicable federal and provincial laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.