Position Title:& & Network Administrator

Department: Network and Operations

Location: Acheson, Edmonton, Alberta - Onsite

ADDITIONAL NOTES

This is a full-time role based 35 hours per week, Monday through Friday, 08:00 to 17:00 MT excluding holidays along with support outside of these hours for critical operations and support situations as they arise.&

ROLE AND RESPONSIBILITIES

Network Administrator provides network, computer, storage, telephony, and end-user support using superior customer service in a corporate IT environment. Supports IT Infrastructure, local and wide area networks across the organization's multiple facilities either remotely, via onsite personnel, outsourced IT, or site visits. Supports end-users of all skill levels via phone, email, remote access, or in person. Provides solutions in a timely manner, documenting all issues and resolutions.

·& & & & & & Provide investigation and diagnosis of escalated unresolved issues as appropriate

·& & & & & & & Actively monitor and respond quickly to incoming IT Service Requests

·& & & & & & Log incidents and service requests and maintain relevant records:

o Identify and classify incident types and service interruptions

o Record incidents cataloging them by symptom and resolution

·& & & & & & Deploy maintain PC's and associated peripherals, Smartphones, Printers, Video Conferencing Equipment, etc.

·& & & & & & Install, configure, and upgrade PC software

·& & & & & & Perform Daily IT Infrastructure Health Checks and report findings

·& & & & & & Assist with onboarding offboarding of users

·& & & & & & Keep inventory of all equipment, software, and license users

·& & & & & & Contribute to the creation and updates of support documentation, SOP's, etc.

·& & & & & & Perform regular Endpoint and Infrastructure Patching

·& & & & & & Support the configuration, deployment, monitoring, and maintenance of LAN/WAN network connectivity,& & firewalls, security systems, storage and server hardware and software in a multi-site corporate network environment

·& & & & & & Experience installing, maintaining, and optimizing wireless networks

·& & & & & & Experience configuring and maintaining VMware environments

·& & & & & & Experience configuring and maintaining Citrix environments

·& & & & & & Investigate, diagnose, and remediate Cyber Security Incidents

·& & & & & & Other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

·& & & & & & Successful completion of a two (2) year post-secondary program and/or related equitable experience with a focus on Information Technology

·& & & & & & 10 years' minimum experience in corporate IT or managed IT services environment

·& & & & & & 8 years' minimum experience in hands-on network administration role supporting multi-site LAN/WAN environments

PREFERRED SKILLS

·& & & & & & Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software

·& & & & & & Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting

·& & & & & & Support IT infrastructure and networking environment

·& & & & & & Configure and support PC, mobile and other hardware

·& & & & & & Implement data backup and recovery methods and apply data storage and management best practices

·& & & & & & Cyber Security skills, vulnerability assessment, penetration testing, Security Incident triage

·& & & & & & Holding relevant Industry Certifications such as, A+, Network+, Security+, CCNA/CCNP, MSCE/MCSA, CCCA/CCEE, VCP/VCAP, Microsoft Azure Administrator (AZ-104) is desirable

·& & & & & & Experience with one or more CSP's such as AWS, Microsoft Azure GCP is desirable

·& & & & & & Experience with SASE, MDM and Microsoft Intune are desirable

·& & & & & & Critical thinking

·& & & & & & Good written verbal communication

·& & & & & & Active listening

·& & & & & & Conflict resolution

·& & & & & & Teamwork

·& & & & & & Time Management

·& & & & & & Knowledge of current ITIL best practices