Builder Services Coordinator, BSC061225

Department: Underwriting

Type of Position: Full Time, Permanent

Location: 7th Floor, 5160 Yonge Street, Toronto, ON

Reporting to: Manager, Builder Services

Work Model: Hybrid flexible work schedule (All remote work must be completed from your home office within the province of Ontario.)

Grade: I

About Tarion

Since 1976, Tarion has served new home buyers and new homeowners by ensuring that one of their life's biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario's builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

How We Mak e a Difference

A home is one of life's biggest purchases. As an independent, not-for-profit organization, Tarion provides Ontario's new home buyers and owners with peace of mind that their purchase is safeguarded through the province's new home warranty and protection program.

Almost every new home in the province is covered by a new home warranty. Tarion ensures consumer protection by providing free tools, guides and resources to help homeowners understand their builder's warranty and navigate warranty claims with confidence.

If a builder does not meet their warranty commitments, Tarion offers guidance to help homeowners ensure they receive the coverage they're entitled to, and when necessary, steps in to help resolve warranty claims.

About the Role

The Builder Services Coordinator role is responsible for providing frontline support to all stakeholders. In this position you will be accepting, listing and allocating payments for enrolment related fees, cash security requirements, requests for refunds and off-setting outstanding balances and credits on vendor/builder accounts. In addition, managing enrolments, manual enrolment submissions, cancellation requests & supporting stakeholders with BuilderLink, the vendor/builder external portal.

This is a hybrid role requiring working two (2) days in the office and three (3) days remotely, per week. (All remote work must be completed from your home office within the province of Ontario.)

Responsibilities:

• Answer and triage general builder and external stakeholder questions via phone and email
• Assist/resolve technical issues and navigation of the BuilderLink application to external stakeholders
• Assist in responding to Warranty Services team regarding BuilderLink matters with relation to what is displayed for VB's
• Create general correspondence
• Create and manage enrolment data including entering new data into the Salesforce system, cancellation, editing and transferring enrolments
• Enter and allocate cheque payments for enrolment related fees and security considerations
• Enter security requirements into the VBS system
• Manage financial transaction requests from internal and external stakeholders related to credit/debit offsets and refunds
• Manage and upload general mail to Content Manager
• Assisting with Finance Audits

Qualifications:

• Minimum Community College Diploma (or equivalent)
• 1-2 years' relevant business experience
• Excellent listening and verbal communication skills
• Must possess excellent customer service and team player orientation
• Strong communication skills (verbal and written)
• Ability to work under pressure and meet deadlines in a team environment
• Proven organizational, problem-solving, and negotiation skills
• Advanced computer skills including Word and Excel, Salesforce an asset
• Must be highly accurate, well-organized and detail oriented
• Knowledge of specific Builder Bulletins/Act & Regulations/Business policies is preferred
• Must be able to work independently and follow through on decisions as appropriate
• Demonstrated ability to balance multiple priorities in a dynamic environment
• Demonstrated interest in and commitment to continuous learning
• General knowledge of the Ontario New Home Warranties Plan Act is preferred

Why Choose Tarion?

We believe that Tarion's employees are its most valuable asset. We strive to provide a welcoming work environment.

We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.

At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.

If you are a person with a disability and have questions or would like help with your application, please contact a member of the Human Resources Department.

Application Submissions & Deadline:

Please submit a covering letter and resume with vacancy code BSC061225, by no later than June 27, 2025.