Title: Network Services Technician 2

Department: IT

Employment Type: Permanent, Full Time

Location: Winnipeg, Manitoba
Who Are We?
Founded in 1944 by A.A. DeFehr in Winnipeg, Palliser has grown into one of North America's leading furniture manufacturers. We value our clients, our communities, our natural environment and providing the best customer experience possible. At Palliser, we produce quality and strive for excellence.

What Would You Do?

The Network Services Technician 2 is responsible for the design, installation, security, configuration, and maintenance of our network infrastructure. You will be responsible for both day-to-today responsibilities and full implementation projects. Additionally, you will be an escalation point and provide ongoing support to Level 1 Technicians.

The key duties and responsibilities of this position would include:

Network Hardware and Administration

• In-scope equipment includes, but is not limited to the following:
  • Switches
  • Routers
  • Firewalls
  • Wireless access points and wireless bridges
  • Power distribution and UPS units
• Develop and recommend appropriate network hardware solutions as necessary for each request. This may require direct contact with vendors and analysts.
• Assemble, install, and configure network hardware as per standards and industry norms
• Diagnose issues and work with the vendor support team for replacements. In cases where no maintenance is available the team member may have to replace individual hardware components.
• Configure or troubleshoot VLANs, DNS, DHCP, routing
• Configure or troubleshoot firewall rules
• Install network cabling as required
• Monitor LAN and WAN connections for uptime and performance
• Create and maintain documentation
• Implement and maintain network security as per industry standards

End Point Networking Support for Windows, Linux, Mac OS, Mobile

• In-scope equipment includes, but is not limited to the following:
  • Workstations and associated peripherals
  • Laptops and associated peripherals (Windows, Mac OS)
  • Tablets (Windows, Android, and iOS)
  • Mobile phones (iOS, Android)
  • Printers (laser, MFP, label)
  • RF barcode scanners
  • VOIP Phones
  • Computer Controlled Manufacturing Equipment and IOT devices
• Work with hardware support vendors for problem resolution and escalation
• Create workarounds to problems and initiate recovery procedures

What Do You Bring?

• English language fluency in written and verbal communication with a high level of comprehension
• 3+ years experience with network hardware including: switches, routers, access points, firewalls in a corporate environment spanning multiple sites and countries
• 3+ years experience with client hardware including: workstations, laptops, mobile devices, RF barcode scanners, VOIP phones
• Experience in network operations and implementation and good understanding of LAN, WAN and firewall management methodologies
• Cisco CCNA/CCNE or equivalent certifications and/or training
  
• Ability to lift up to 9kg/20lbs
• Driver's License

This position requires being present in the office Monday to Friday, 8:00 AM4:30 PM, 40 hours per week. We have two locations in Winnipeg within two blocks of each other, and the ability to work at both locations will be required.

Why Work with Us?

As Palliser grows, we recognize the importance of investing in our people, as well as the people who will bring us to the next level in the furniture industry.

Palliser is committed to fostering an inclusive environment where all employees and customers feel valued, respected, and supported. We are dedicated to creating a workforce that reflects the diversity of the communities in which we live, and an environment where every employee has the opportunity to excel.

We offer plenty of benefits to the people who made us what we are today

• Employee Family Assistance Program.
• Comprehensive benefits package, including life, health, dental, and disability.
• Potential RRSP Match Program.
• Employee Furniture Purchase Program.
• Professional Development Opportunities.
• Free Parking.

What's Next?

Apply now and tell us why you'd make an excellent fit for this position.