Credit Collections - Bilingual

Reporting to: Service ManagerDepartment: OperationsLocation: Mississauga, ON - CTCJob Status: Full Time Permanent
We envision a future where TEN is synonymous with Reliability, Sustainability, and Excellence in the transportation industry.

Transportation Equipment Network (TEN) is proud North American leader in transportation equipment and solutions. We're full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics.

We believe in rewarding our employees for their exceptional skills and dedication. That's why we offer our employees a range of attractive benefits that set us apart from the rest:

• Above average pay package
• Excellent RRSP plan.
• Benefits package that includes an employee & family assistance plan, and a healthcare spending account.
• Internal and external training opportunities.

As a Credit and Collections based out of our Canadian Headquarters in Mississauga, you play a vital role within our team. You will be responsible for overseeing the complete debt recovery process while nurturing crucial customer relationships. Your problem-solving and communication abilities will be instrumental in our financial success.

As the successful candidate you will be performing the following duties:

• Contacting customers to communicate and receive payment on past due invoices
• Reconcile and resolve customer invoice issues
• Communicating and collaborating with regional personal
• Reconciliation of accounts
• Updating National Credit Manager on account concerns
• Liaise with Dispatch to clarify customer issues as needed
• Research and vetting of credit applications
• Reporting to 3rd parties inquiries

Requirments

• 5 years of full-cycle B2B credit collections experience.
• Bilingual (French and English) is a requirement.
• Conduct daily reviews of accounts receivable aging reports to identify and follow up on delinquent invoices,
• Manage a portfolio of overdue customers in Canada and arrange debt repayment plans or trigger repossession processes as needed.
• Perform weekly reviews of collections metrics, track progress against monthly goals, and report periodically on performance, recoveries, and write-offs, providing input to financial planning.
• Process customer refunds, account adjustments, and reconciliations,
• Resolve client discrepancies, short payments, and other issues in collaboration with regional personnel.
• Conduct financial and credit analysis/risk reviews to support informed decision-making.
• Strong legal understanding and knowledge of collection best practices and applicable legislation.
• Strong persuasive communications skills, verbal and written.
• High level of attention to detail and an organized, methodical approach in all tasks.
• Excellent computer skills with intermediate proficiency in MS Excel (Pivot, VLOOPUP, fundamental functions).

This position is 100% in office, out of our Mississauga branch.

To be successful you'll need to have the following skills and abilities:

All applications will be reviewed carefully by our team. Please note that only candidates selected for an interview will be contacted.

TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require an accommodation during the recruitment process, please let us know and we will work with you to meet your needs.