Please note:

• Applicants must be legally entitled to work in Canada.
• Only successful applicants will be contacted.
• Location: Training will take place in our Warehouse/Roastery at 11322 119 ST NW, Edmonton.
• Optional hybrid work-from-home schedule after training is complete.
• Hours: 4–5 days (30–40 hours/week)
• Compensation: Starting at $22/hour depending upon past work-experience.

Key Responsibilities

• Respond to customer questions regarding general inquiries, orders, tracking, delivery timelines, and shipment issues.
• Assist with returns, exchanges, and logistic claims processes.
• Liaise with equipment distributors and select manufacturers to assist with warranty requests and product issues.
• Prepare shipping documentation as needed.
• Enter and manage order and product information across various shipping software platforms (e.g. experience with Clickship, Shippo, Shopify is an asset, but not necessary).
• Track shipments and proactively resolve delivery delays or customer concerns.

Qualifications

• Reliable and dependable.
• Strong communication, organizational, and interpersonal skills.
• Strong customer service skills - able to navigate customer needs and internal priorities with empathy and clarity.
• Ability to sit and/or work on a computer for extended periods.
• Critical thinking and a built-in desire to identify root causes and create long-term solutions.
• A deeply ingrained bias towards action and desire to assume responsibility to make decisions that lead to positive results.

Assets

• Previous customer service experience is highly preferred.
• Experience working with tech stacks and integrations (e.g., CRM tools, inventory systems, API-based workflows).
• Experience in research and data management (e.g., tracking, reporting, maintaining detailed records).
• Detail-oriented with the ability to prioritize in a fast-paced environment.
• Knowledge of or interest in specialty coffee — we're happy to train someone who's curious and eager to learn.
• Interest in long-term career growth with Rogue Wave Coffee.

What We Offer

• Hybrid work schedule after training period.
• Opportunities for growth in logistics, operations, and specialty coffee knowledge.
• Partly subsidized Blue Cross Health benefits after 3 months.