QUALITY ASSURANCE SPECIALIST

Job Type: Full Time
Location: Toronto/Vancouver – Hybrid/Work from Home
Reporting to: Operations Development Coordinator

Job purpose:As a Quality Assurance Specialist at Goway, you'll be a key player in making sure our travel systems work seamlessly. You'll test new features, identify bugs, and ensure everything runs smoothly after it goes live. Working closely with developers and team leads, you'll help improve processes, ensure developments meet business needs, and support our staff with clear documentation. This role bridges the gap between technical teams and end users, helping to improve system functionality and user experience across our platforms.

What will be your key responsibilities?

1. Test Developments as the pass through the different selling, document or Salesforce platforms and ensure they are working as per the specifications.
2. Write up a Test plan for Developments based on Specification documents provided by developers.
3. Test fixes for System bugs to confirm an issue has been resolved
4. Collaborates with the Lead for any process improvement
5. Work with Team Lead to determine if there are any gaps missing in the development to ensure they meet Goway's needs
6. Assist in writing clear release notes for developments you have tested to inform Goway staff how the development will affect them
7. When a Development is not working as per the specification describe step by step how to get to the failure and what the failure is so it can be reported
8. Provide detailed recreation steps identifying bugs found so that a case can be opened with 3rd parties
9. Must be able to understand and load contracts to the system to understand how they interact with the Reservations module
10. Conduct troubleshooting for any system/technical issues
11. Communicate with our developers via Jira, Slack, MS Teams and/or Video Conference when needed to resolve time critical issues
12. Contribute in meetings to review development requests and offer opinions and suggestions where specifications could fail to meet Goway's needs
13. Manage personal and team goals with the required service level agreements, standards and targets
14. Liaise with Team Lead to set KPIs and for any procedural Concerns and critical issues
15. Action Escalated Level 2 Bug cases to confirm they are actually a bug and report to Developers Recreation steps via Jira
16. Work with Bug and Training Helpdesk Team to ensure API issues are fixed and agents assisted
17. Offer creative solutions and suggestions for streamlining testing or procedures
18. Maintain User Manuals and LMS for Travel Agents and Loaders

What are we looking for?

• A team player
• Strong organizational and problem-solving skills
• Good interpersonal skills
• Strong decision-making skills
• Flexible and with the ability to multitask
• Ability to plan and work to deadlines
• Excellent Math
• Excellent verbal & written English communication skills
• Highly detail oriented with an ability to concentrate for an extended period of time
• Ability to identifying and solve a problem or issue
• Ability to know when to escalate an issues when it is beyond your current knowledge
• Excellent computer skills including proficiency in Microsoft Suite
• Previous experience with software testing
• Previous knowledge of land contracts and destinations that Goway sells is beneficial
• Previous knowledge of iVector system or similar automated travel reservation system is beneficial
• Excellent investigative skills for database/contract issues in an electronic format

What can you expect from Goway?Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About GowayFounded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com