Looking for a great opportunity to work in Canada's largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

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Mercedes-Benz Vancouver is currently looking to fill a position of an Internet Sales & Customer Care Representative.

Key Responsibilities

• Provide accurate information regarding vehicle availability, pricing, financing, trade-ins, and special offers.
• Follow up consistently with online prospects using CRM workflows and customized communication.
• Convert internet leads to showroom appointments and support customers throughout the purchase process.
• Maintain and update online vehicle listings with accurate descriptions and photos.
• Collaborate with BDC, sales, finance, and management teams to ensure smooth handoffs and consistent customer experience.
• Track and report internet lead performance, closing ratios, and appointment show rates.
• Stay current on inventory, product knowledge, and OEM programs or incentives.
• Deliver outstanding customer service and maintain high CSI scores.
• Adhere to dealership policies, processes, and compliance requirements
• Utilize AutoAlert and Rapid Response systems to generate and convert online leads.
• Manage and optimize online vehicle listings (e.g., Craigslist) to drive inquiries.
• Conduct outbound calls for lead follow-up, service reminders, and special campaigns.
• Maintain high closing ratios by effectively managing the digital sales funnel.
• Book service appointments to maximize shop capacity and efficiency.
• Conduct after-service follow-ups and support service marketing initiatives.
• Respond promptly to all internet leads via email, phone, text, and CRM tool.

Qualifications:

• Post-secondary diploma/degree in Business or equivalent experience.
• Previous experience in outbound call centers or automotive BDC roles.
• Strong sales and negotiation skills with a results-driven mindset.
• Excellent customer service and communication abilities.
• Proficient in MS Word, Excel, Outlook, and CRM systems (One-Eighty preferred).
• Fluent in English; additional languages (French, Cantonese, Mandarin) are an asset.
• Valid VSA license required.

All successful applicants must possess the following qualities:

• Exceptional customer service skills with a focus on exceeding expectations.
• Strong sales and negotiation abilities with a results-driven mindset.
• Excellent organizational and multitasking skills.
• Ability to effectively serve a diverse client base.
• Pleasant and professional telephone demeanor.
• Financially motivated with an ambitious and outgoing attitude.
• Effective listener and communicator.
• Highly detail-oriented and self-motivated.
• Able to work independently and collaboratively within a team.

Advantages of the Dilawri Lifestyle:

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture

Dilawri Group of Companies is Canada's largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.