We are Nors. We are driven by progress: yours and ours. We work to make everything work better every day. We deliver the services, solutions, and equipment needed to make your life and business more successful.

Improving life and business through outstanding service and equipment. Creating continuous value for all.

A common culture for a clear sense of identity.

LEGACY HUMANISM AMBITION READINESS INTEGRITY

Now we're looking to add a new member to our growing team: someone who is collaborative, hardworking, solution-focused, enjoys a fast-paced environment and thrives on continuous learning.

You'll love working here.

As the Western Service Manager, you are a key leader supporting the day-to-day operations of our Service Departments across Western Canada. You'll work closely with Service Supervisors, Warranty, and Technical Support teams to deliver on our Service First commitmentensuring departmental performance, training and development, and continuous improvement. This is a highly impactful leadership position that plays a critical role in achieving both short- and long-term strategic objectives.

What's in it for you

We're a growing business in an exciting industry. This is a full-time, (40 hours/week) position and we offer a competitive compensation package, which includes full health and dental, disability, family assistance and a company-sponsored RRSP plan. You're going to have an amazing feeling of fulfillment when your efforts drive us to become each customer's first choice for service, equipment and parts.

You'll fit right in with Nors Construction Equipment Canada if you're someone who:

Leads with Purpose
You provide strong and consistent leadership to regional service teams, fostering accountability and a performance-based culture. You coach Service Supervisors and teams with clarity and consistency and hold a high standard for safety, professionalism, and continuous improvement.

Drives Service Excellence
You're hands-on in the fieldsupporting our branches, conducting audits, leading supervisor meetings, and identifying efficiency opportunities. You ensure that our shops, field teams, and tools are aligned to deliver best-in-class performance and customer support.

Thinks and Plans Strategically
You forecast volumes, plan staffing, and collaborate with senior leaders on service strategies. From setting KPIs to designing campaigns and tools, you build systems and structures that allow us to scale effectively and grow sustainably.

Develops People and Teams
You take pride in mentoring others, from onboarding and technical training to supporting apprenticeships and employee growth. You create an environment where coaching and development are prioritized and documented.

Understands the Numbers
You monitor productivity, margins, customer satisfaction, and WIP. You analyze key metrics weekly and monthlyensuring our targets around profitability, efficiency, and quality are consistently met.

Champions Systems and Structure
From ERP implementation to service processes, you're a systems thinker. You support service-related software (e.g., eSchedule, eInspections), ensure uniformity in processes, and help troubleshoot system issues across branches.

Communicates with Impact
You lead service meetings, collaborate cross-functionally with Parts and Sales, and provide clear, timely, and transparent updates to your teams and leaders.

Delivers Service First
You lead by examplepromoting safety, respect, collaboration, and professionalism. You actively pursue process improvements and challenge complacency. You solve problems with energy and commitment.

Qualifications & Experience:

• 10+ years of experience in H.D. equipment service operations, with proven leadership in a regional or multi-branch role
• Strong understanding of ERP systems and service KPIs
• Excellent customer service, training, coaching, and performance management skills
• Financial acumen with ability to analyze operational reports and manage budgets
• Solid understanding of shop and field operations, safety practices, and tooling
• High attention to detail, follow-through, and organizational discipline

**Position duties also include the completion of any additional tasks or projects as requested**

How to Apply

Our online application will give you the option to apply to this role as a complete person not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We will review all applications, AND THIS IS IMPORTANT; we will give priority to those who have completed the application in full, including the assessment. We look forward to hearing from you.