General Bank of Canada (GBC), headquartered in Edmonton, Alberta, is a Schedule 1 Chartered bank and part of the Wheaton Group. Our roots trace back to the entrepreneurial spirit of our founder in the mid-1950s, who began with a single auto dealership in Saskatchewan. Evolving into one of Canada's fastest-growing small banks, GBC expanded into helping Canadians with their automotive, aviation, and commercial financing needs.

After years of success, we aim to harness the advantages of our small, nimble structure and work to redefine banking in a digital era. As we strive to build a bank for the future, we take pride in our continuous certification as a Great Place to Work in Alberta for six consecutive years. We love it here and know you will too!

The Opportunity

General Bank of Canada is looking for a permanent, fulltimeFunding Coordinator II to join the organization as a key contributor with the Banks Funding & Dealer Services team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.

Reporting to the Team Lead, Funding & Dealer Services, the Funding Coordinator II plays a key role in reviewing and processing retail auto loan documents. Responsibilities include ensuring compliance, funding loans, and delivering outstanding customer service to dealerships via email and phone. This role requires strong attention to detail, data entry skills, and adherence to General Bank's processes and compliance standards. Advanced duties include portal overrides, loan reversals, high-risk deal reviews, staff training, and approving exceptions, making it ideal for experienced professionals.

Please be advised that both internal and external applicants are being considered for this role.

Responsibilities

Loan Processing & Administration

• Review all documentation received from dealerships to ensure compliance with GBC policies and Anti Money Laundering (AML) policies.
• Maintain loan files by logging relevant loan data in the Banks systems, tracking the accuracy of customer loan information, and adhering to guidelines.
• Prepare and assist in the processing of all loans or loan cancellations so that records of documentation are maintained in a timely and accurate fashion.
• Review, enter, and fund loan files daily, ensuring adherence to the Banks loan workflows, processes, and procedures.
• Identify inconsistent, insufficient, or irregular information in documentation or loan applications that could impact the Bank or the customer, and work with the Team Lead or Manager to resolve these issues.
• Deliver courteous and professional customer service to dealership personnel while following up with dealerships, other financial institutions, and solicitors to obtain additional documents as required to complete the loan funding.
• Assisting with the authorization and processing of exceptions in relation to loan processing, administration, and dealer services.
• Managing the process of reversing loans that were funded in error or need to be cancelled.
• Evaluating complex or high-risk loan applications to ensure compliance and mitigate potential risks, while also approving minor deviations from standard policies to accommodate unique situations.

Dealer Support

• Responsible for creating new manual registrations, lien amendments, renewals, and manual discharges.
• Foster strong relationships with dealership personnel by providing courteous and professional customer service for all phone and email inquiries Resolve escalated issues raised by dealerships through research, clarifying questions and providing alternative solutions that comply with the Banks policies and procedures. Support GBC and First Canadian Representatives with inquiries and resolving issues.
• Support the legal team with administration and conducting searches for liens, corporate and land as required.

Administration

• Assists the Manager & Team Leads in the training of staff.
• General administrative duties related to the upkeep of the department.
• Responsible for assisting the Manager and Team Leads with back-end tasks, daily AML reporting, and internal process audits related to the department.
• Recommend improvements to policies and procedures to enhance the quickness and efficiency of departmental processes.
• Actively participate in creating a culture of continuous improvement as it relates to the procedures, and tasks to ensure we are focused on elevating the experience of our internal partners and external partners at GBC.

What You Bring to the Table

• Previous experience in administration, back-office support or customer service within financial services is required.
• Demonstrated success in a Funding Coordinator I or related position is required.
• Previous experience in automotive financing or consumer lending is an asset.
• High school diploma required, combined with some post-secondary education in the fields of administration/business, finance, or related work experience is an asset.
• Knowledge and understanding of retail loan products, lending processes and an understanding of credit terminology is an asset.
• Proven ability to work in a fast-paced, high-volume environment which requires the ability to be flexible, multitask and work between several systems simultaneously.
• Strong organizational, time management and prioritizing skills, with a high degree of accuracy and diligence ensuring deadlines are met and no details are overlooked.
• Proven ability to read and articulate policy and legislation.
• Strong technological skills, including experience with MS Office skills (Outlook, Word, and Excel).

Workplace Model: In-office

Location: Edmonton

Compensation: $49,180.32 - $66,538.08

Posting Deadline: June 18th, 2025

What General Bank Brings to the Table

We proudly offer a competitive compensation package including salary and benefits. Our benefits include extended health, dental, vision, and extensive mental health coverage as well as a multi-faceted employee assistance program and flexible spending accounts. As an employee, you can also expect to experience:

• Group retirement savings program with matched employer contributions.
• Generous paid time off to ensure a healthy work and life harmony.
• Collaborative work environment where your voice and opinion are valued.
• Employee perks for various products and services discounts.
• Beautiful downtown office location with an onsite gym and the best rooftop patio in Edmonton.
• Events and celebrations throughout the year.
• Tuition and professional development support.
• Welcoming teams that celebrate diversity and focus on inclusion.

How to Apply

We invite you to apply directly through our Careers portal generalbank.ca/careers. If you need additional support, please reach out to [email protected]. While all applications are appreciated, candidates selected for consideration will be contacted directly.

General Bank of Canada is an equal-opportunity employer, and we are committed to fostering an environment where all employees are welcome and supported. We are dedicated to building an inclusive workforce that reflects the diversity of our communities, and customers. Accessibility is important to the Bank and if you require accommodations during the interview process, please let us know.