Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative to join the logistics team. In this role, you will be the first point of contact for clients, managing shipment inquiries, resolving issues, and ensuring smooth communication across departments and partners.
Key Responsibilities:
Serve as the main point of contact for customer inquiries via phone and email
Coordinate and track international and domestic shipments
Provide updates and proactive communication regarding delivery timelines and exceptions
Liaise with carriers, customs brokers, and internal teams to ensure service excellence
Process documentation, including bills of lading, invoices, and shipping instructions
Investigate and resolve any customer complaints or service issues
Maintain accurate records in logistics and CRM systems
RequirementsQualifications:
Minimum 2 years of experience in freight forwarding, logistics, or supply chain customer service
Strong understanding of shipping processes (air/ocean/ground)
Excellent communication and problem-solving skills
Ability to work in a fast-paced, deadline-driven environment
Proficiency in Microsoft Office and logistics systems (e.g., CargoWise, SAP, or similar)
BenefitsWhat We Offer:
Competitive salary and benefits
Supportive and collaborative team environment
Opportunities for growth and development