Collections Specialist

Our state-of-the-art contact center supports our easyfinancial and easyhome brands across Canada! Join one of Canada's fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades such as Canada's Top Growing Companies, Waterstone Canada's Most Admired Corporate Cultures. We're also thrilled to be named aGreater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.

Our National Contact Center is the heartbeat of goeasy's culture! We support over 400 retail locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.

Why work for us?

• Competitive Monthly Bonus Structure

• State of the art office, with free Company Gym, Games Room

• Leverage our RRSP match and Employee Share Purchase Plan programs.

• Employee discounts on furniture, electronics, and appliances.

• Access 24/7 healthcare with Virtual Doctor Appointments.

• Personalize your benefits with a customizable package including options for 100% coverage.

• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.

• Celebrate properly, with your birthday off PAID! Along with 5 personal days.

• For complete picture of total rewards please click here

What you will do as a Collections Specialist

• Make a large volume of outbound calls using the NICE telephony system

• Leverage data within Salesforce to verify client account information

• Update accounts using Wealthview to ensure updates are communicated across the business

• Handle difficult conversations related to client accounts and help them work towards their goal of building their credit

• Quickly understand customer situations, showing empathy while working towards curing balances and outstanding accounts

What we are looking for:

• Strong administration skills, documenting and communicating details to various stakeholders

• A strong backbone, the ability to not let a difficult conversation ruin your day

• Goal-oriented, somebody who is financially motivated and competitive

• Strong communication skills, both oral and written, when dealing with customers and stakeholders

Diversity, Inclusion, and Equal Opportunity Employment:

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.