Senior IT Technical Specialist

Department: IT

Reports to: CEO/Owner

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. Were committed to technical innovation, exceptional client relationships, and a workplace culture where talent thrives.

Why Join Us?

• Work with cutting-edge technology and lead high-impact projects.
• Engage directly with executive-level clients to design tailored IT strategies.
• A culture that values collaboration, creativity, and leadership development.

About The Role

As a Senior IT Technical Specialist, you are the strategic backbone of our technical services team. You will lead complex client engagements, architect enterprise-grade solutions, and act as a senior escalation point for technical issues. This is a client-facing role requiring technical mastery, leadership skills, and business acumen.

Attributes and Characteristics

You will thrive in this role if you:

• Have a proven track record in designing and implementing advanced IT systems.
• Are a confident communicator, capable of leading technical discussions with C-suite executives.
• Excel in mentorship and team collaboration.
• Stay calm and composed when solving high-stakes technical issues.

Core Responsibilities

• Acting as the trusted technical advisor for key clients, aligning IT solutions with business objectives.
• Lead 35 major IT infrastructure projects per year from design to deployment.
• Architecting and delivering enterprise projects such as cloud migrations, cybersecurity upgrades, SD-WAN rollouts, and hybrid infrastructure designs.
• Serving as the primary technical lead for escalations from Tier 1 and Tier 2 teams.
• Reviewing client workflows, integrations, and legacy systems ahead of implementation to assess necessary changes for smooth project execution.
• Leading client meetings and providing technical insights to create strategic IT roadmaps.
• Building long-term relationships with C-suite stakeholders and serving as the primary escalation point for advanced technical issues.
• Expected to manage and advise on technical infrastructure for 510 active client organizations concurrently.
• Mentoring and training junior and Level 1/2 technical staff to ensure effective knowledge transfer and team growth.
• Resolving highly complex technical challenges involving virtualization, advanced networking, security, and enterprise system configurations.
• Performing root cause analysis for critical incidents and implementing long-term remediation and preventative strategies.
• Designing scalable, resilient IT architectures tailored to client requirements.
• Driving continuous service improvements by analyzing service metrics and optimizing IT operations.
• Researching and integrating emerging technologies to provide innovative client solutions.
• Collaborating with leadership to refine organizational IT policies and procedures.
• Conducting technical training sessions and providing input on recruitment to identify and nurture future technical leaders.

Technology Stack Youll Work With

• RMM/PSA: ConnectWise Manage, N-Able N-Central
• Networking: Fortinet FortiGate, Cisco ASA/Firepower, Ubiquiti Unifi, VPN, SD-WAN
• Infrastructure: Windows Server (20162022), Hyper-V, VMware, clustering, AD/Group Policy
• Email & Identity: Microsoft 365, Exchange hybrid, ADFS
• Security: Bitdefender, FortiClient EMS, SentinelOne, SIEM platforms

Qualifications & Skills

• 8+ years of experience in technical support, infrastructure delivery, or IT consulting.
• Prior experience in a Managed Service Provider (MSP) environment is required.
• Strong expertise in:
  • Enterprise networking (Cisco ASA, advanced VPNs, SD-WAN).
  • Virtualization technologies (VMware, Hyper-V, advanced clustering solutions).
  • Advanced Windows Server configurations, Active Directory Federation Services, and hybrid Exchange environments.
  • Cybersecurity tools and frameworks, including SIEM solutions and endpoint protection.
    
• Proven ability to design, implement, and manage IT infrastructures at an enterprise level.
• Ability to handle multiple clients and projects simultaneously in SLA-driven environments.
• Strong documentation and project scoping capabilities.

Certifications

• Required: MCSA, CCNA, or equivalent.
• Preferred: MCSE, CISSP, AWS Certified Solutions Architect, Fortinet NSE4+

Leadership Skills

• Confident in guiding client conversations from technical problem-solving to business alignment.
• Skilled at managing team dynamics and mentoring junior staff.
• Strong written communication skills for documentation and policy design.
  

Educational Background

• Bachelors degree in IT, Computer Science, or a related field.
• Masters degree or ongoing education is an asset.

What We Offer You

• Competitive Compensation
  • Salary: $80,000$100,000 + Bonus targets tied to client retention, project success, and technical leadership.
  • Comprehensive benefits package, including health, dental, and RRSP matching.
    
• Professional Growth Opportunities
  • Advanced certification sponsorships (e.g., CISSP, AWS).
  • Leadership training programs and opportunities to transition into executive roles.
    
• Flexible Work Environment
  • Hybrid work options with flexible scheduling.
  • Paid time off for professional development and volunteering.
    
• Dynamic and Inclusive Culture
  • A team that values innovation, excellence, and diverse perspectives.
  • Regular team-building events and recognition for individual contributions.

Our Commitment

At Netdigix Systems, we foster a culture of collaboration, innovation, and respect. We empower employees through continuous learning, professional development, and a commitment to work-life balance. Our competitive compensation package includes salary, bonus incentives, and comprehensive benefits to support your well-being and growth. We are dedicated to diversity and inclusion, building a workforce that reflects our community and values fairness in every aspect of our selection process.

Join Netdigix Systems and experience a workplace where your contributions are valued, your career ambitions are supported, and innovation drives excellence.