Driving the Future of Transportation

Reporting to the Driver Manager, the Driver Coordinator plays a vital role as the primary liaison between XTL and our professional drivers. This individual will work closely with both internal departments and our Driving Force to ensure operational excellence, support driver performance, and contribute to driver retention initiatives.

The Driver Coordinator is responsible for fostering positive labour relations, providing guidance and support to new and existing drivers, and identifying opportunities to improve fleet productivity. Success in this role requires strong communication, organizational skills, and a proactive, solution-focused mindset.

The ideal candidate is a highly motivated, adaptable professional who excels in a fast-paced, team-driven environment and is committed to supporting the success of both drivers and the company.

Responsibilities:

• Serve as the primary point of contact for drivers via in-person visits, phone, and email.
• Act as a bridge between drivers and internal teams (Safety, Customer Service, Logistics, etc.)
• Proactively address and resolve driver concerns to maintain satisfaction and performance.
• Provide routing and operational support to help drivers meet service expectations.

• Deliver thorough on-boarding sessions to new hires covering operational procedures and company policies.
• Collaborate with Safety and Recruiting to ensure training materials, including the Driver Handbook, are accurate and up to date.
• Assist in assigning suitable mentors for new drivers to ensure a smooth transition.

• Track and archive driver performance, in conjunction with other departments (Safety, Operations, HR)
• Support driver development by preparing documents for feedback, and written performance reviews.
• Assist with investigate and follow up on service failures, ensuring accountability and learning opportunities.

4. Reporting & Documentation:

• Track and archive 30/60/90/365-day reviews to track progress and address concerns.
• Maintain detailed records of all driver communications and performance-related actions in the internal system.

• Foster a positive and respectful workplace culture by promoting an open-door policy.

• Build strong, trusting relationships with drivers and internal stakeholders.

• Collaborate with Safety and Operations teams to recognize achievements and resolve concerns.

• Conduct exit interviews to identify root causes of turnover and recommend improvements.

6. Retention Metrics:

• Track and report on driver recognition eligibility and retention rates.
• Aim to achieve and maintain a 90% retention success rate.

• Work with the fleet to increase operational efficiency and maximize driver hours.
• Assist with identifying and resolving issues affecting productivity, such as delays or under utilization.
• Collaborate with Operations and Customer Service to align fleet capacity with demand.

Performance Metrics:

• Weekly KPI reporting (e.g., mileage, hours worked, idle time).
• Monitor and address inefficiencies, including downtime and under performance.

• Ensure adherence to company policies, programs, and applicable regulations (DOT, HOS).
• Assist with trip audits and payroll entry.
• Report disciplinary actions and performance issues to the Driver Manager.

Required Skills & Qualifications

• Proven experience in customer service, driver operations, or transportation logistics.

• Strong interpersonal and communication skills.

• Highly organized with the ability to prioritize and manage multiple tasks.

• Problem-solver with analytical thinking and decision-making skills.

• Ability to work independently and under pressure in a dynamic environment.

• Experience with coaching and performance evaluation is an asset.

• Full-time, in-office role.

• Team-oriented and collaborative setting
  

• 100% employer-paid benefits after 3 months.

• RRSP matching program after 3 months.

• Competitive salary.

• Open-door management culture.

We invite all interested persons to apply but only candidates selected for an interview will be contacted.

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