Technical Solutions Specialist

MacDonald Search Group has been asked by our cybersecurity and DNS infrastructure client to find a first class Technical Solutions Specialist to join their team in Ottawa, Ontario (Hybrid). The primary responsibility of this role will be to support the sales team by providing technical expertise and ensuring a seamless transition from pre-sales to implementation for a suite of cybersecurity and DNS solutions.
Some of what you will do in this role includes:

• Assist in qualifying prospects from a technical standpoint and conduct demos and presentations.
• Collaborate with clients to assess needs and propose customized SaaS-based cybersecurity and DNS solutions.
• Manage Proof of Concept (PoC) environments, providing support and resolving technical issues.
• Create and maintain documentation related to pre-sales activities and client requirements.
• Liaise with product and development teams to relay feedback and stay current on new features.
• Deliver internal training sessions on technical solutions for sales and customer success teams.
• Provide deployment and post-deployment support in partnership with the product support team.

1. You should have the following in your background to apply:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2–5 years of experience in a pre-sales or technical solutions consulting role, ideally in the SaaS space.
• Strong understanding of SaaS, DNS, cloud platforms, and cybersecurity concepts.
• Excellent communication skills with the ability to convey complex technical information clearly.
• Familiarity with CRM tools and the sales cycle.
• Strong analytical thinking and troubleshooting abilities.
• Knowledge of network infrastructure, DNS, and cybersecurity best practices.
• Fluency in French is considered an asset.
• Willingness to travel as needed for client meetings and presentations.

If this sounds like a role where you could excel, please apply. MacDonald Search Group works with our clients to build diverse, high performing teams reflective of the Canadian employment landscape. Our EDI policy can be found on our website. Thank you for your interest.