Responsibilities:

• Respond to inbound inquiries and proactively engage prospective customers via phone and email to recommend the most suitable products and solutions.
• Follow structured sales processes using prepared profiling and qualifying scripts to influence purchasing decisions and customer retention.
• Accurately document customer interactions, profiling data, cross-selling results, and marketing activities in the CRM system.
• Maintain operational excellence by adhering to sales procedures and reporting necessary updates or changes.
• Deliver high-quality customer service that aligns with company standards and ensures satisfaction.
• Stay current with product knowledge by participating in regular training sessions, reviewing technical publications, and attending customer-facing events when needed.
• Support team objectives and contribute to overall sales targets and strategic initiatives.

Minimum Requirements:

• Minimum of 2 years of experience in telephone-based sales or customer engagement roles.
• Proven ability to identify customer needs and provide solution-based selling.
• Strong closing skills with a results-driven and performance-focused mindset.
• Excellent customer service orientation with a proactive and positive attitude.
• Attention to detail and a collaborative team player.
• College/University in networking or technology related program will be an asset.
• Basic understanding of networking or technology solutions is preferred.
• Proficiency in CRM systems and basic data entry.
• Employment history reference check, criminal check and credit check will be required.

Core Competencies:

• Strong communicator and negotiator
• Strategic and creative thinker.
• MS Office (Word, Excel, PowerPoint).
• CRM (SalesForce, HubSpot, etc)

Company DescriptionEnGenius Technologies Inc. is a cloud-driven leader within the connectivity space. Our mission for the past 25 years has been to deliver innovative world-class solutions for businesses of all sizes. EnGenius is dedicated to delivery cutting-edge networking solutions to empower businesses worldwide.
We offer an excellent compensation package, including company-paid medical/dental/vision/life insurance, paid vacation, and holidays.Company DescriptionEnGenius Technologies Inc. is a cloud-driven leader within the connectivity space. Our mission for the past 25 years has been to deliver innovative world-class solutions for businesses of all sizes. EnGenius is dedicated to delivery cutting-edge networking solutions to empower businesses worldwide. We offer an excellent compensation package, including company-paid medical/dental/vision/life insurance, paid vacation, and holidays.