HR Manager

JOEY Restaurant Group - 170 Jobs

Vancouver, BC

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Posted today

Job Details:

Full-time

Management

Benefits:

Bonuses & Incentives

As a Human Resources Manager, you will act as the primary point of contact for People & Culture (P&C) inquiries, providing accurate information and connecting partners (employees) with the right resources. You will collaborate closely with the Operations team, lead and train partners on people-processes, and handle partner concerns with professionalism. Your responsibilities will also include evaluating and improving P&C processes to enhance efficiency, ensuring regulatory compliance, and managing complaints and also requests such as accommodations, leave, and Freedom of Information inquiries.

You are a strategic thinker and empathetic leader, balancing operational oversight with the human side of leadership. You thrive in a fast-paced environment, bring clarity to complex challenges, and support your team in building a workplace that inspires trust and belonging.

Wage Range
$93,000 - $136,000

Within this range, individual pay is determined by a number of factors including job level, skillset, work experience, and peer compensation. The upper range is typically reserved with candidates with demonstrated expertise directly relevant to handling HR workplace complaints in multiple provinces across the country and with leadership experience.

Responsibilities

Acting as the first point of contact for all employee P&C inquiries, providing the correct resources and information

Liaise and communicate with the Operations team

Leading and training people processes and handling complaints

Evaluating and creating P&C efficiency processes and training

Ensuring regulatory compliance

Handling FOI requests

Handling the accommodation/leave process for all employees and interface with our benefits and payroll team on individual cases

Identify and mitigate risks related to HR processes and task handling

Processing and tracking employee changes including new hires, promotions, changes, terminations and assisting or organizing onboarding to ensure new hires are fully equipped on their first day and receive proper training for their role

Usual P&C administrative tasks including employment contracts and preparing termination letters and guiding and providing advice on same

Assist the P&C team, including managing Generalists and Coordinator, with work matters

Supporting and managing P&C initiatives and programs

Maintain policies and guidelines in accordance with relevant employment standards and privacy legislation as well as company needs

Keep current with relevant employment legislative changes

Perform other such functions or responsibilities as may be delegated

Requirements

Minimum of 8+ years of relevant experience working in HR or Employee Relations, including handling workplace complaints, workplace investigations

Skilled in managing investigations and sensitive employee situations with discretion and sound judgment

Advanced proficiency in Microsoft Office and data tools

Excellent judgment in handling Employee Relations matters and assessing outcomes, approaching matters with empathy and practicality while also striking the right balance between employee experience and business priorities

Proficiency in leveraging decision thinking methodologies to deeply understand employee needs, rapidly prototype experience solutions and implement data- driven iteration cycles that measurably enhance engagement and retention

Role is a full-time position, in-office

Candidate must be eligible to work in Canada

Preference may be given to applications with;

Prior work experience conducting internal complaint investigations and familiarity with HR relevant legislation

Post-secondary education

Legal experience or law degree

Three of more years of leadership and management experience

Experience in the service/hospitality industry

CPHR designation

Demonstrated experience with HRIS systems, compliance management, and health & safety legislation.

Core Competencies

You have strong critical thinking and problem-solving capabilities, including the ability to recognize nuances and making thoughtful decisions for operational efficiencies.

You maintain confidentiality and privacy at all times, handling sensitive matters and sensitive employee information with the upmost integrity.

You work autonomously, collaboratively and prioritize workload effectively.

You do well in a fast- paced environment, adaptable to shift priorities and are agile and resilient when faced with change, ambiguity and novel situations.

Your attitude is “we / not I” and you work effectively with others including collaborating with cross-functional partners and the team to build a better employee experience.